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Communication and Relational Skills - SCMT 118

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Course Description

Essential to the successful supply chain professional are the competencies of listening skills, spoken and written communication, persuasiveness and the ability to explain complex issues up and down the organization and around the supply chain. Another critical ability is building effective inter-organizational supply chain relationships.

This course covers how to create and deliver strong presentations and how to be professional in your spoken communications by looking at steak, sizzle and style. Non-verbal communication such as appearance and body language are also explored. The course offers guidance on producing clear, concise, compelling reports and written communication, and the course examines the do's and don'ts in electronic communication today.

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