Refund eligibility

You may request a refund if you:

  • are a graduating student OR
  • don't plan on returning to finish your studies.

Before you request a refund, please note, 

  • Service fees are non-refundable.
  • You will not be eligible for a refund if you've been suspended or expelled from SAIT for any reason.

Refunds may take up to eight weeks to be processed. 

All credits caused by an overpayment or course cancellation within the add/drop period will be applied to your future tuition.

Requesting a refund

Refunds can be requested by submitting a Freshdesk ticket:

  • under the option Please choose the type of inquiry, select Fees, Payments and Tax Forms
  • under the subcategory for Fees, Payments and Tax Forms, select Refunds from the drop-down menu.

Tuition deposit refunds

SAIT will only consider refunding the tuition deposit less an administration fee, under the following circumstances.

International applicants whose study permit is denied by Immigration, Refugees, and Citizenship Canada (IRCC) may be eligible for a refund of their tuition deposit less an administration fee.

Applicants must request a refund and forward a copy (PDF) of their IRCC denial letter to Freshdesk.

SAIT must receive the study permit denial letter before the program start date, as indicated in the letter of acceptance.

Notes:

  • Eligible applicants will receive a refund of their tuition deposit minus $250 administration fee.

Exceptions:

  • Applicants who have missed the tuition payment and course registration deadlines or whose application is on "cancelled" status will not qualify for a deposit refund. See course registration and tuition payment deadlines.

Effective Sept. 16, 2023:

  • When an applicant requests a refund based on the study permit refusal after an admission deferral (deposit transfer) was granted, and the new application has an active status (Submitted, Information Required, Conditional, Confirmed, Waitlisted), the applicant may be eligible for a refund of their tuition deposit minus a $500 administrative fee. No refunds are given to applicants whose application is cancelled.

Applicants who have been conditionally accepted and do not meet the minimum admission requirements by the transcript deadline - or have had their offer rescinded for not providing sufficient evidence by the required deadline may be eligible for a refund of their tuition deposit less the $250 administration fee.

Applicants must request a refund by submitting a ticket to Freshdesk.

Tuition refunds

Credit programs

The refund you may be eligible for will depend on when you cancel and whether you're cancelling from a single course or your entire program.

The following refund procedure applies to students withdrawing from a program:

Cancellation request date Cancellation process Refund Amount Additional information
Prior to the program date Submit a new support ticket Full amount paid minus your non-refundable tuition deposit N/A
After classes start, but before the add/drop deadline Submit a new support ticket 50% of your tuition only minus mandatory fees N/A
After your program's add/drop deadline Complete a program withdrawal form with your academic chair No refund will be issued You must withdraw prior to completing 70% of the course based on the course end date.

If you withdraw before completing your program, you will not receive a Saitsa refund for any academic term fully or partially completed.

The following process applies if you withdraw from an individual course.

Cancellation request date Cancellation process Refund Amount Additional information
During your program's add/drop period Connect with your student advisor to discuss your options Full amount of course being dropped The credit balance will be applied to your future tuition
After your program's add/drop deadline Contact the Office of the Registrar to withdraw from an individual course. No refund will be issued You must withdraw prior to completing 70% of the course based on the course date.

Dropping the only course you're registered in is considered a program withdrawal. You will need to connect with your academic chair to complete a program withdrawal form

Apprenticeship programs

If you need to cancel your registration, log in to your MyTradesecrets account and select 'cancel'. If you are canceling after your class start date, contact the Office of the Registrar directly.

You'll be eligible for a refund if you cancel at least five business days prior to the class start date. All cancellations are subject to a $50 administrative fee.

To request a refund, contact the Office of the Registrar.

Continuing Education and Professional Studies non-credit courses

Refunds for non-credit courses purchased through the Centre for Continuing Education and Professional Studies online system will be processed to the original method of payment through that system.

Sponsored students

Refunds for students with registered sponsors will continue to be issued directly to the registered sponsor by cheque.

Refunds by e-Transfer

Most refunds for credit programs will be issued by email money transfer (e-Transfer) directly to the student.

Refunds will no longer be issued by cheque or to the original method of payment.

Watch your email

After your refund request has been processed, you'll receive an email to your preferred email address. This first email will come from PayMyTuition and will advise you a payment has been initiated by SAIT. The next step will depend if you are a domestic or international student.

Look for a second email

Watch your inbox for a message to let you know when your payment is on the way. Once you receive the second email, you can expect a third email with the actual e-Transfer link from Interac within the next 24 hours.

If you're unsure what we have on file as your preferred email, you can find out by logging into mySAIT and selecting Personal Information under the mySAIT tab.

Access your payment

Follow the instructions in the email.

The third email will reference a password to access the payment. This is also known as the Refund Authorization ID and can be found by following the steps below.

  1. Login to mySAIT.
  2. Select the myStudent tab.
  3. Select the link under Collect Refund, Award, Bursary, or Emergency Funding found in the Finance Information section.
  4. Look for the Refund Authorization ID, which is the password referenced in the third email from Interac.

Watch your email

After your refund request has been processed, you'll receive an email to your preferred email address. This first email will come from PayMyTuition and will advise you a payment has been initiated by SAIT. The next step will depend if you are a domestic or international student.

Look for a second email

Watch your inbox for a message requesting your banking information.

Access your payment

Follow the instructions in the email and click on the link to enter your banking information to access the e-Transfer payment. Follow the instructions provided in the email from PayMyTuition. Refunds will be issued in Canadian dollars.

e-Transfer FAQ

e-Transfers are a fast and convenient way to receive a payment within the security of your online banking service.

  • After you receive the email from Interac, login to mySAIT
  • Click on the myStudent tab
  • Click on Finance information
  • Click on the link within the Collect Refund, Award, Bursary or Emergency Funding section
  • The Refund Authorization ID is the password referenced in the Interac email

If you’re an international student, you don't need a password.

If you’re unsure what we have on file as your preferred email address, you can find out by logging into mySAIT and selecting Personal Information on the mySAIT tab.

Domestic students: You'll receive email notifications from PayMyTuition and the actual e-Transfer payment email from Interac.

International students: You'll receive emails from PayMyTuition.

Up to eight email reminders will be sent to advise an e-Transfer payment is available. After the eighth email reminder, the payment will be canceled or reissued.

In the rare case where a refund exceeds $10,000 the refund will be distributed over multiple transfers in $10,000 increments. For example, if the total refund is $25,000, three e-Transfers will be issued over three 24-hour periods and each transfer will have a unique Refund Authorization ID.