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Network and Wifi Access

Online systems outage

The data center is being upgraded and there will be intermittent outages while the work is being completed, affecting both staff and students.

Online systems will be unavailable:

  • Saturday, July 18, 10 pm - Sunday, July 19, 10 am
  • Saturday, July 25, 10 pm - Sunday, July 26, 10 am

The following services are affected:

  • Banner
  • Banner Self Serve (mySAIT, Ellucian GO app)
  • Brightspace (D2L)
  • online payments
  • ApplyAlberta and MyTradesecrets
  • SAITNOW
  • email functionality

Internet, phone, voicemail and sait.ca will not be affected.

Wifi

SAIT provides wireless connectivity to current students on campus.

Username: acdm\SAIT ID without leading zeros (123456)
Default password: birthdate, YYMMDD

🖥 The password you use to log in to SAIT wireless is the same as your computer login password, SAIT email and Office 365 password. If you change your password for one, you change your password for the others as well. Always change your password from the default after you log in the first time.

Connect to SAIT-secure on campus

  1. Ensure your wireless adapter is turned on.
  2. Click the wi-fi icon.
  3. Select sait-secure from the list of available networks.
  4. Select connect automatically.
  5. If you see a message that says Continue connecting? select the connect button.
  6. Once connected, you will need to read and accept the End User License Agreement.
  7. You’ll see a message stating you have successfully connected to sait-secure.

Connecting to wi-fi from an Apple device

  1. Open the Settings menu, select wi-fi.
  2. Choose the network listed as sait-secure.
  3. Click Join.
  4. Select Trust if a digital experience screen appears. The certificate should say auth4.is.sait.ca.

Connecting to wi-fi from an Android device

  1. Open the Settings menu, select wi-fi.
  2. Choose the network listed as sait-secure. Note: Not all fields may be visible due to Android versions and it may be possible to select Use Trusted Certificates.
  3. Set EAP Method to PEAP.
  4. Set Phase 2 Authentication to MSCHAPV2.
  5. Leave the CA Certificate blank or select Do not validate.
  6. Tap Connect.

Eduroam wireless network

Eduroam allows students to access free-roaming wireless at participating institutions.

Username: SAIT ID without leading zeros (123456) followed by sait.ca
Default password: birthdate, YYMMDD

🖥 The password you use to log in to Eduroam is the same password you use for SAIT wifi and to log in to your computer, SAIT email and Office 365. If you change your password for one, you change your password for the others as well. Always change your password from the default after you log in the first time.

Access Eduroam from a Windows laptop

  1. Select Start, on the bottom left of your screen.
  2. Select Settings from the left of the Start Menu. For Windows 7, click Control Panel located on the right side of the Start Menu.
  3. Click Network & Internet, then click Wi-Fi. For Windows 7, click Network & Internet then click Network and Sharing Centre.
  4. Click Show Available Networks. For Windows 7, click Connect to a Network under Change Your Networking Settings.
  5. Click Eduroam in the list that appears on the right side of your screen and click Connect.
  6. Click Connect.

Accessing Eduroam from an Apple device

  1. Go to Settings and select Wi-Fi or Wireless.
  2. Select the SSID/network name eduroam.
  3. Enter your username.
  4. Select Join.
  5. Select Trust if a digital certificate screen appears. The certificate should say auth4.is.sait.ca.

Accessing Eduroam from an Android device

  1. Go to Settings and select Wi-Fi or Wireless.
  2. Select the SSID/network name eduroam.
  3. Set the EAP Method to PEAP.
  4. Leave the CA Certificate blank or select Do not validate.
  5. Complete the Identity section.
  6. Click Connect.

VPN

To access the SAIT internal network remotely, download and install the GlobalProtect VPN client.

Windows: Users with local admin rights

If you can make administrative changes to your device, such as downloading new software, use these instructions to install the GlobalProtect VPN client.

Local admin instructions

1. Launch any browser.

2. Login to https://portal.sait.ca with your SAIT login (not your SAIT email address).

3. Click Download Windows 64 bit GlobalProtect Agent hyperlink.

4. Do not click Run. Click Save or Save As, depending on your browser:

Edge and Internet Explorer:

Chrome:

Downloads automatically get saved to your Downloads folder. Click on ‘Show in Folder’ (bottom left of screen).

Firefox:

Click Save File. The msi installer will get saved to your Downloads folder.

You can also click the down arrow at the top left and click the folder icon.

Double click on the msi to install.

6. Click Next to start the installation.

7. Click Yes to the User Access Control prompt.

8. Click Next to confirm the installation

9. Click Close when the installation is complete.

10. Open the GlobalProtect app from the taskbar (grey circle icon).

GlobalProtect application opens.

 

11. Enter the portal address portal.sait.ca (this only needs to be done once during your first connection). Do NOT enter https:// in this window.

Sign in using your computer login credentials. 

For SAIT students: acdm\studentID (without leading zeros, same as student computer login). eg. acdm\123456

For SAIT staff: domain\username (same as staff computer login). eg. acdm\jdoe

You are now connected to the SAIT internal network.

Please contact Helpline if you experience any issues (account lockout/password expire/etc.).

Mapping network drives

Ensure you are connected to the VPN first 

*After they are mapped, it is recommended to create a shortcut on your PC  you can double click on the shortcuts after connecting to the VPN. 

Windows 7:  

Select Start  My Computer  right-click “Map a Network Drive” 

Windows 10:

Select Start  This PC  right-click “Map a Network Drive” 

Drive Path (your O:drive, copy + paste): \\acdm.ds.sait.ca\rootdfs or \\admn.ds.sait.ca\rootdfs for ADMN staff 

Select use other credentials: 

Usernameacdm\jdoe (SAIT student ID without leading zeroes or staff computer login name – can also be admn\jdoe) 

Password: computer login password 

For H: Drive requests, please contact the Helpline@sait.ca 

Mac: Users with local admin rights

If you can make administrative changes to your device, such as downloading new software, use these instructions to install the GlobalProtect VPN client. If you don't have local admin rights, contact Helpline.

Local admin instructions

This guide provides instructions on how to download and install the GlobalProtect VPN client for MAC. Local admin rights are required to download the VPN client. If you don't have local admin rights, contact Helpline at helpline@sait.ca

1. Launch the Safari browser.

2. Login to https://portal.sait.ca with your SAIT account (not your SAIT email address).

3. Click Download Mac 32/64 bit GlobalProtect agent hyperlink.

 

4. After downloading, go to downloads at the bottom right-hand corner, and double click on GlobalProtect.pkg to start the installation.

5. Click Continue on the Install GlobalProtect Installer.

6. Click Continue on Custom Install on ‘System.”

7. Click Install on Standard Install on "System.”

The installation was successful and Global Protect should be located on the top right-hand corner.

Close and choose Keep if you want to keep or Move to Trash if you want to discard the downloaded software.

8. Launch GlobalProtect and enter the address portal.sait.ca.

9. Click Connect

Troubleshooting connection issues

If, when the first time you try to use GlobalPortal, it seems stuck when you click Connect, check your security settings. Go to Apple > System Preferences > Security and Privacy > General

a. If you see an alert about software from PaloAlto Networks being blocked, click Allow, then close your preferences window.

b. If prompted, enter your computer's administrative user name and password, then click Install Software. If you don't have administrative rights to your school-owned computer, contact your departmental tech support personnel.

c. Restart your Mac. 

10. Enter SAIT username and your login password to connect to SAIT VPN.

  • For SAIT students: acdm\studentID (without leading zeros, same as student computer login). eg. acdm\123456
  • For SAIT staff: domain\username (same as staff computer login). eg. acdm\jdoto connect to SAIT VPN.

When successful, you will get the following message.  

Mapping network drives

Ensure you are connected to the VPN first 

  1. Select Finder, hit Command + K to bring up the ‘Connect to Server’ window 
  2. Enter the path to the network drive you want to map: smb://acdm.ds.sait.ca/rootdfs or smb://admn.ds.sait.ca/rootdfs and click  ‘Connect’ 
  3. Enter your SAIT credentials, and click “OK” – For example acdm\123456 (student ID without leading zeroes, or computer login name – ex: acdm\jdoe, or admn\jdoe for ADMN staff) 
  4. The drive will now appear on your desktop and in the Finder window sidebar 

For H: Drive requests, please contact the Helpline@sait.ca 

Copyright infringement and illegal downloading

Thinking of using BitTorrent to download a show, song or movie while connected to the SAIT campus network, including WiFi and VPN? Think twice. Downloading and sharing copyrighted material is illegal.

You should know

Content owners monitor the internet, particularly websites that use BitTorrent protocol. When downloading and sharing is noticed, owners will notify SAIT. Under copyright law, SAIT is required to pass on these copyright notices to individual network users. This is known as the “notice-and-notice” system, introduced in January 2015.

Although SAIT will not provide personal information to copyright holders unless legally compelled, students and employees are still personally responsible and accountable for their actions.

If you get one of these notices, don’t ignore it. It’s important to know that under the law, any notices of claimed copyright infringement must not request or demand payment or personal information.

SAIT policies and procedures

Illegal downloading activities on the SAIT network are a violation of AD.2.15.1 Acceptable Use of Computing Information and Technology Resources Procedure.

Students who receive a copyright infringement notice from a copyright owner will be contacted by SAIT’s Office of Community Conduct and are subject to the procedures under AC.3.4.1 Student Non-Academic Conduct Procedures. SAIT employees who receive notice are subject to HR.4.4.1 Corrective Action Procedure.

For more information, contact Susan Radke, Director, Office of Community Conduct, 402.284.8891.

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