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Technical Support & Resources

Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at your desk or in the classroom.

Submit a technical support request

Need technical support? The primary and preferred method for submitting a technical request is through the HEAT Self-Service system.

Follow the steps below, using your SAIT login credentials and create your self-service ticket.

  1. To enter your username and password, use the same credentials you use when logging into your computer. If you are a student, the username is your ID without leading zeros and the password by default is your birthdate (YYMMDD).
  2. Once logged in, click on new issue at the top of the page.
  3. Enter the appropriate information in the green fields, including a detailed explanation of the issue, room number and computer name if applicable. Please note your user information is already filled out in the ticket.
  4. If you would like to upload any related attachments, simply click on add an attachment.
  5. Click submit.

Submit a request

Once the ticket is submitted, it will be assigned to our technical support team within 15 minutes and a member of the team will contact you.

  • Please note that this method of contacting the technical support team is only available on campus at this time.

Contact us

helpline@sait.ca
403.210.4357

Visit us in person 

You can visit one of the technical helpdesks on campus, located in the Senator Burns Building or the Stan Grad Centre.

e-Learning

LocationDatesDaysTimes
MB027, Stan Grad Centre September - June Monday - Friday 8 am - 6 pm
July - August Monday - Friday 7:30 am - 5 pm

The e-learning team provides technical assistance and hardware support to students and faculty associated with the e-Learning programs. This team manages, distributes, and repairs e-learning program-specific laptops, instructor workstations and lab images at SAIT.

Academic Services

LocationDatesDaysTimes
NJ01, Senator Burns September - April Monday - Thursday 7 am - 7 pm
Friday 7 am - 5 pm
Saturday 8 am - 4 pm
May - August Monday - Thursday 7 am - 7 pm
Friday 7 am - 5 pm

Contact Educational Technology Services

Educational Technology Services (ETS - Brightspace Service Desk) provides technical support and user coaching and training for Brightspace (D2L), Respondus Lockdown Browser and Blackboard Collaborate (formerly known as Elluminate).

403.210.4250
(toll-free) 1.888.910.4250

Hours of operation

DaysTimes
Monday - Friday 8 am - 4:30 pm

Have a non-technical request?

For all facility and security service requests, you can refer to our campus Helpline centre.

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