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Home Programs & Courses Continuing Education Courses and Certificates Operational Excellence Certificate of Achievement
Students discuss management practices.

Operational Excellence Certificate of Achievement


Credential: Certificate (non-credit)
Available: Continuing Education Classroom or Online

Program description

Learn the fundamentals for sustainably improving processes and performance in your organization using a number of systems and tools. This introductory program covers the basic principles of operational excellence: project management, change management, process management, supply chains, continuous improvement, operations, and analytics. The program begins with a practical field study project, allowing you to apply your knowledge strategically to solve problems, lead change, and improve productivity in your own workplace.

Course Code Changes

Some course codes for the 2019/20 academic year have changed - for example, PROJ-219 is now PROJ-001. If you have taken a course with the old course code, you will still receive credit for it.
See more course code changes


Required Courses: 
Applied Operational Excellence LDSH-156 Classroom
Business Process Management MNGT-009 Classroom
Operations Management MNGT-102 Classroom
Continuous Improvement Overview MNGT-113 Classroom
Introduction to Business Analytics MNGT-114 Classroom
Understanding Change ORGB-101 Classroom
Project Management Basics PROJ-150 Classroom
Principles of Supply Change Management SCMT-100 Classroom
Electives (choose three)
Accounting and Finance for Non-Accountants ACCT-104 Classroom or Online
Communicating Effectively COMM-196 Classroom or Online
Influence Matters LDSH-008 Classroom or Online
Conflict Management MGMT-142 Classroom or Online
Negotiation Skills MGMT-143 Classroom
Time Management and Organizational Skills PERS-121 Classroom or Online
Presentation Skills PRES-101 Classroom

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