IELTS Test Centre

All transfer and cancellation requests must be made in writing to ielts@sait.ca.

Transfers

• Requests for a transfer more than 14 days before the test will incur a $40 administrative fee.
• Requests for a transfer within 14 days but more than five days before the test will incur a $85 administrative fee.
• Requests for a transfer within five days before the test will be treated as a cancellation.
• You must select a new test date, where available, within three months of your original test date. If your preferred test date is more than three months after your original test date, your transfer will be treated as a cancellation.
• You can only transfer the same booking once.

Cancellation

• Requests for cancellations more than 14 days before the test will incur a $80 administrative fee.
• Requests for cancellations within 14 days but more than five days before the test will incur a $170 administrative fee.
• Cancellations within five days of the test are ineligible for a refund.

Special considerations

• A traumatic experience
• Domestic crisis
• Unavoidable legal or military obligation
• Serious medical conditions which prevent you from attending or performing normally on test day.
• Bereavement, or other forms of significant hardship
• Civil unrest, extreme weather.

Exceptional circumstance requests require appropriate documentation and/or evidence, including but not limited to a medical certificate from a registered medical doctor, a death notice, a certificate, a police report or a government letter. If the test center approves your case, it will be subject to an $85 administration fee.

You can find more information on this process on ielts.org.

Your test will be held at the Johnson-Cobbe Energy Centre (building K) on SAIT's Main campus. The room number will be emailed to you two days before the exam.

It's important you're aware of the following before arriving:

• 🎧 Headphones are available for the listening test.
• You must bring the original valid ID (Passport, PR card or Refugee documents) that you used to book your IELTS test. If you do not have the original valid ID you registered with, you cannot write the test and will lose your exam fee.
• We will supply pencils, erasers, sharpeners and tissues. Only clear water bottles are allowed in the test room (no labels or words).
• The test room does not permit electronic devices (cell phones, watches, etc.), coats, hats or purses.
• We provide a locked storage room for your personal items during the testing. SAIT assumes no responsibility for lost, damaged or stolen items. Please leave valuable items at home or in the car. Personal items are also checked-in before speaking tests.
• Please don’t use excessive perfume/cologne, as this might distract other test-takers in the test room.
• Check weather and transportation reports. It is the test taker's responsibility to arrive on time. Late arrivals will not be admitted and will lose the exam fee.

Additional resources:

Centre or Examiner Feedback Form

Complaint Form for Candidates

Computer exams

Your results will be available online within three to five days.

Test takers will receive an email notification to check results online and will be able to download the electronic test report form. Test report forms are valid for two years after the test date.

Paper exams

Results will be available online 13 days after the exam date. Paper exam test takers will only receive a hard copy test report form; an electronic version is unavailable.

Test report forms are delivered by Canada Post to test takers and institutions. If you want to pick up the letter in person, please email ielts@sait.ca on the exam day. SAIT is not responsible for address errors. If Canada Post returns the form due to an address error, there is a $30 charge for each copy.

Test takers will receive only one hard copy of their test report form and can request up to five free copies to be sent to recognized institutions on the exam date. Each additional copy is $30 afterwards.

If you require an additional copy for immigration to Canada, please be aware that Immigration, Refugees, and Citizenship Canada (IRCC) only accept IELTS results submitted by the applicant.

Test report forms are valid for two years after the test date.

To make a payment, please click here and inform ielts@sait.ca once completed.

One Skill Retake is a new feature designed to help you get your desired test score without retaking the full test.

If you want to improve your score on one test, you can retake any of the four IELTS skills – listening, reading, writing or speaking.

Note: Please be aware that the IRCC has not officially accepted the new IELTS One Skill Retake (OSR). It is advisable to verify with your recognizing organization whether they currently acknowledge this new One Skill Retake (OSR) Test.

You can find out which organizations accept IELTS One Skill Retake here.

Conditions to book IELTS One Skill Retake

• You can book the test through the Test Taker Portal if you have recently completed a full IELTS on computer test.
• You must also have received your results from a test centre that offers IELTS One Skill Retake.
• You can only retake one skill once per original test, and you must take the One Skill Retake within 60 days of your original test.

Booking your IELTS One Skill Retake

1. Login to the Test Taker Portal and view your results
2. Click the ‘Retake’ button for the skill you wish to retake.
3. Select the date for your IELTS One Skill Retake (within 60 days of your original test date) and book your preferred session.
4. Confirm your details and click "complete your booking" to finalize your booking and payment.
5. Once your payment has been successfully processed, you’ll receive a confirmation email. You can also view your new booking details in the Test Taker Portal under "Tests and Results."

You may request a remark if you believe your score has an error. You can request an Inquiry on Results directly through your Test Taker portal.

You must request a remark within six weeks of your test date. You may choose one or more test parts to be remarked on. The remarking fee is $200.

If your result is changed to a higher band score, a new test report form (TRF) will be issued, and $175 will be refunded. The administration fee of $25 is non-refundable.

If you apply for a remark, a senior IELTS examiner will remark your test. They will not know your original band scores for each part of the test. Your reviewed results will be available within two to 21 days of applying for a remark.

Personalised, smart support that works with you and your learning needs to help you reach your required IELTS score. Including mock tests and practice resources for all our skills. Powered by GEL IELTS Prep, IELTS Ready Premium will help you succeed.

You can find more information here.

Even more ways to help you prepare

The IELTS Prep App includes materials for all four skills, videos, quizzes, practice tests and more – download it on the App Store or Google Play.

Free IELTS on computer familiarisation test so you know what to expect on the test day.

We encourage and welcome all registrants, candidates, and/or test takers. In playing our part to address under representation, we encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of disability.

We welcome requests for specific requirements or adjustments to enable participation and engagement in our work and activities. Our partner, the British Council, is committed to policies and practices of equality, diversity, and inclusion across all our collaborative endeavours.

For more information, please visit https://www.britishcouncil.org/about-us/our-values/equality-diversity-inclusion.