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Technical support

Helpline is working hard to ensure the transition to online delivery is as smooth as possible. If you’re experiencing technical issues, please refer to the common questions/issues below for assistance.  

Please note: If you’re unable to resolve your issue, please email ITS.Support@sait.ca

In your email, please include the following:  

  • full name 
  • SAIT ID number 
  • the best phone number to reach you at
  • the issue you’re experiencing 
  • any error messages (screenshots are helpful) 
  • anything else you think we should know.  


Brightspace (D2L) and mySAIT login

Student ID: nine-digit SAIT ID (ie: 000123456) 

Password: birthdate (DDMMYY format) 

Office 365 login

Your login to your SAIT student email is: firstname.lastname@edu.sait.ca

Password: birthdate (YYMMDD format) 

Computer login (for e-learning devices)

Username: ACDM\123456 (SAIT ID without leading zeroes)

Password: birthdate (YYMMDD format) 

VPN access

If you require access to the SAIT internal network you can now download and install the new GlobalProtect VPN client. If you need assistance, please contact ITS Support at ITS.Support@sait.ca.

Please note, Helpline hours are Monday to Friday, 7:30 am – 5 pm.

Windows instructions | PDF version

Mac instructions | PDF version

Linux Operating Systems Global Protect Application Download

Downloading Office 365 software

SAIT students have access to Office 365 products (online or desktop editions). You’re required to login to office.com with your SAIT student email (see Office 365 login instructions above). 

Follow the screenshot below to download Office 365 to your desktop/laptop. If you’re still having issues after installation, your course/program may have online-only licensing for Microsoft products. 

I'm having issues with the Brightspace portal. Who should I contact?

Please use the “End User Support” widget. From there you can either live chat or email to get your issue resolved.

Can I receive in-person technical support?

Unfortunately, we can only assist you remotely at this time. Please see ITS Support’s contact information above.

How can I access the software applications I need to complete my courses?

Because we support hundreds of applications, this answer will vary depending on the program and course. Please check in with your instructor in Brightspace or contact the ITS Support for specific details.

I’ve heard some software companies are making their applications available for free online — can we use those?

This is changing daily. We’re communicating these options as fast as possible to faculty and departments.

Will SAIT be handing out hardware like PCs or laptops for students?

We currently do not have an inventory of hardware available.

I don’t have the hardware or technical tools to do online learning or finish my course. What should I do?

We understand this is a challenging time for everyone — we are working through many of these concerns as quickly as possible.

Returning your e-Learning laptop

Graduating/withdrawing students: If you are graduating or withdrawing at the end of this semester, please hold onto your e-Learning laptop until SAIT reopens. In alignment with the Government of Alberta’s non-essential services guidelines, we are unable to facilitate laptop returns/refunds/purchases at this time. You will be notified by email once an updated return process is confirmed. Please watch your SAIT email for updates.

Continuing students: If you’re continuing in your SAIT program, please hold onto your laptop for future class use.

If you have questions or concerns, please contact ITS Support by email. Hours of operation are Monday to Friday, 7:30 am – 5 pm. Please provide a phone number and your SAIT ID number so you can be reached in case a Helpdesk Support Specialist needs to contact you to assist with your request.

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