Submit a technical support request
Need technical support? The primary and preferred method for submitting a technical request is through the HEAT Self-Service system.
If you are connected to the SAIT VPN or are on campus, follow the steps below, using your SAIT login credentials and create your self-service ticket.
- To enter your username and password, use the same credentials you use when logging into your computer. If you are a student, the username is your ID without leading zeros and the password by default is your birthdate (YYMMDD).
- Once logged in, click on new issue at the top of the page.
- Enter the appropriate information in the green fields, including a detailed explanation of the issue, room number and computer name if applicable. Please note your user information is already filled out in the ticket.
- If you would like to upload any related attachments, simply click on add an attachment.
- Click submit.
Submit a request
Please note: you must be using a VPN connection to our on-campus network or be accessing the internet from on campus in order to use this method of contacting the technical support team.
Once the ticket is submitted, it will be assigned to our technical support team within 15 minutes and a member of the team will contact you.