Submit a technical support request
Need technical support? The primary and preferred method for submitting a technical request is through the HEAT Self-Service system.
Follow the steps below, using your SAIT login credentials and create your self-service ticket.
- To enter your username and password, use the same credentials you use when logging into your computer. If you are a student, the username is your ID without leading zeros and the password by default is your birthdate (YYMMDD).
- Once logged in, click on new issue at the top of the page.
- Enter the appropriate information in the green fields, including a detailed explanation of the issue, room number and computer name if applicable. Please note your user information is already filled out in the ticket.
- If you would like to upload any related attachments, simply click on add an attachment.
- Click submit.
❗️The below method of contacting the technical support team is only available on campus at this time. ❗️
Once the ticket is submitted, it will be assigned to our technical support team within 15 minutes and a member of the team will contact you.