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Technical Support and Resources

Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus. 

  • Hardware and software requirements for students
  • e-Learning programs
  • SAIT computer login
  • Accessing your SAIT email
  • Accessing mySAIT
  • Wifi Access
  • Eduroam wireless network
  • VPN
  • Copyright and downloading
  • Teaching and learning software
  • Remote computer lab access
  • Specialty software
  • Accessibility tools
  • What to expect from your online courses
  • Course assessments
  • Making the most of your online learning experience
  • Ellucian GO
  • SAITALERT
  • SAITSA app
  • Printer locations and rates
  • Troubleshooting and printing support
  • XDOCS
Contact Technical Support

helpline@sait.ca
403.210.4357

Visit the Technical Service desk
MB027, Stan Grad Centre

For all facility and security service requests, refer to our campus Helpline centre.

Technical Service Desk Hours

September - April
Monday - Thursday: 7 am - 7 pm
Friday: 7 am - 5 pm
Saturday: 8 am - 4 pm

May/June
Monday - Thursday: 7 am - 7 pm
Friday: 7 am - 5 pm

July/August
Monday - Friday: 7:30 am - 5 pm

Submit a technical support request

Need technical support? The primary and preferred method for submitting a technical request is through the HEAT Self-Service system.

Follow the steps below, using your SAIT login credentials and create your self-service ticket.

  1. To enter your username and password, use the same credentials you use when logging into your computer. If you are a student, the username is your ID without leading zeros and the password by default is your birthdate (YYMMDD).
  2. Once logged in, click on  new issue at the top of the page.
  3. Enter the appropriate information in the green fields, including a detailed explanation of the issue, room number and computer name if applicable. Please note your user information is already filled out in the ticket.
  4. If you would like to upload any related attachments, simply click on add an attachment.
  5. Click submit.

❗️The below method of contacting the technical support team is only available on campus at this time. ❗️

Submit a request

Once the ticket is submitted, it will be assigned to our technical support team within 15 minutes and a member of the team will contact you.

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