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Home Student Life Technical Support and Resources

Technical Support and Resources

Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.

    • Hardware and software requirements for students
    • e-Learning programs
    • SAIT computer login
    • Accessing your SAIT email
    • Accessing mySAIT
    • Multi-factor authentication
    • Wifi Access
    • Eduroam wireless network
    • VPN
    • Copyright and downloading
    • Accessing Brightspace (D2L)
    • Remote computer lab access
    • Specialty software
    • Accessibility tools
    • What to expect from your online courses
    • Course assessments
    • Making the most of your online learning experience
    • Ellucian GO
    • SAITSA app
    • Printer locations and rates
    • Troubleshooting and printing support
    • XDOCS
    Technical Support

    Contact the ITS Service Desk:

    ITS Service Desk hours

    Report phishing and spam directly through Outlook

    SAIT has deployed a new feature in Outlook that allows users to report emails they receive as either phishing or spam. The purpose of this feature is to allow quick reporting of any phishing emails as well as improve SAIT's spam protection filters.

    You will also be able to report any emails incorrectly marked as spam.

    The feature can be found on the home ribbon in Outlook, click on the drop down and select either Phishing, Junk or Not Junk. A pop-up message will appear, review the message, and click ‘Report’.

    Visit the Knowledge Base in ServiceNow for complete instructions on using this new feature and more information on identifying phishing messages.

    Protect yourself from COVID-19 fraud

    The Government of Canada’s Canadian Anti-Fraud Centre has a website that tracks COVID-19 fraud. Be aware of reported scams to steal personal and/or financial information — many come from sources posing as government and public health agencies.

    Tip: Be careful with emails and text messages. Double check the source’s website and reach out through a confirmed method listed there if necessary.

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