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Technical Support and Resources

Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus. 

  • Hardware and software requirements for students
  • e-Learning programs
  • SAIT computer login
  • Accessing your SAIT email
  • Accessing mySAIT
  • Wifi Access
  • Eduroam wireless network
  • VPN
  • Copyright and downloading
  • Accessing Brightspace (D2L)
  • Remote computer lab access
  • Specialty software
  • Accessibility tools
  • What to expect from your online courses
  • Course assessments
  • Making the most of your online learning experience
  • Ellucian GO
  • SAITSA app
  • Printer locations and rates
  • Troubleshooting and printing support
Contact Technical Support


Visit the Technical Service desk
MB027, Stan Grad Centre

For all facility and security service requests, refer to our campus Helpline centre.

Technical Service Desk Hours

September - April
Monday - Thursday: 7 am - 7 pm
Friday: 7 am - 5 pm
Saturday: 8 am - 4 pm

Monday - Friday: 7:30 am - 9:00 pm
Saturday (May only): 8 am - 4 pm

Monday - Friday: 7:30 am - 6:30 pm
Saturday: Closed

Submit a technical support request

Need technical support? The primary and preferred method for submitting a technical request is through the HEAT Self-Service system.

If you are connected to the SAIT VPN or are on campus, follow the steps below, using your SAIT login credentials and create your self-service ticket.

  1. To enter your username and password, use the same credentials you use when logging into your computer. If you are a student, the username is your ID without leading zeros and the password by default is your birthdate (YYMMDD).
  2. Once logged in, click on  new issue at the top of the page.
  3. Enter the appropriate information in the green fields, including a detailed explanation of the issue, room number and computer name if applicable. Please note your user information is already filled out in the ticket.
  4. If you would like to upload any related attachments, simply click on add an attachment.
  5. Click submit.

Submit a request
Please note: you must be using a VPN connection to our on-campus network or be accessing the internet from on campus in order to use this method of contacting the technical support team. 

Once the ticket is submitted, it will be assigned to our technical support team within 15 minutes and a member of the team will contact you.

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