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Technical Support and Resources

Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.

  • Hardware and software requirements for students
  • e-Learning programs
  • SAIT computer login
  • Accessing your SAIT email
  • Accessing mySAIT
  • Multi-factor authentication
  • Wifi Access
  • Eduroam wireless network
  • VPN
  • Copyright and downloading
  • Accessing Brightspace (D2L)
  • Remote computer lab access
  • Specialty software
  • Accessibility tools
  • What to expect from your online courses
  • Course assessments
  • Making the most of your online learning experience
  • Ellucian GO
  • SAITALERT
  • SAITSA app
  • Printer locations and rates
  • Troubleshooting and printing support
  • XDOCS
Technical Support

Contact the ITS Service Desk:

ITS Service Desk hours

Online systems outage | Sunday, Feb. 6, 8 am – noon

Online systems will be undergoing maintenance in preparation for calendar year end on Sunday, Feb. 6, 8 am – noon. The following systems will be unavailable:

  • mySAIT self-service (mystudent, myfaculty, myemployee), Elucian Go, Apply Alberta, myTradesecrets, Banner Admin, Argos, Boomi
  • Applications cannot be accepted at this time and registration will be unavailable.  
  • Payments will be accepted but will not validate until after the outage.

The following systems will not be affected by the outage: Brightspace, Destiny, iModules, library functions, other SAIT-hosted applications requiring VPN.

Questions? Contact the ITS Service Desk

Multi-Factor Authentication rollout starts Monday, Jan. 24

Multi-Factor Authentication (MFA) is rolling out to students and apprentices throughout the Winter 2022 term alphabetically by last name, starting with "A" on Monday, Jan. 24,  and will affect your access to Microsoft 365 – SAIT email, Teams, Office and more. Learn more about MFA and what you can do to prepare.

Protect yourself from COVID-19 fraud

The Government of Canada’s Canadian Anti-Fraud Centre has a website that tracks COVID-19 fraud. Be aware of reported scams to steal personal and/or financial information — many come from sources posing as government and public health agencies.

Tip: Be careful with emails and text messages. Double check the source’s website and reach out through a confirmed method listed there if necessary.

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