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Technical Support for Staff

Find staff resources and technical support for email passwords, resets, mySAIT, download information, VPN access, eduroam wireless access and printing services at SAIT.

Setting and changing passwords

Please note: Changing the password used to log in to SAIT computers will also change the password used to connect to SAIT wireless and SAIT email.

  1. Log in to a SAIT computer or ensure you are connected to GlobalProtect VPN remotely
    • Your computer login username will be your domain (acdm or admn) followed by your computer login ID – The first letter of your first name, and up to 7 digits of your last name – Ex: ACDM domain, John Smith would be acdm\jsmith
  2. When you can see the Windows desktop, press CTRL + ALT + DEL
  3. Click the option Change Password
  4. Type your old password in the first box. Type your new password in the other two boxes
  5. Click the Confirm Arrow →
  6. Your SAIT email password, computer account password, VPN password and SAIT wireless password are now updated

Please note: Changing your mySAIT password will also change your Brightspace (D2L) password.

  1. Go to mySAIT
  2. On the mySAIT tab, click on Change your mySAIT.ca password/PIN
  3. Select Change PIN
  4. Enter your current password in the Enter old PIN box, and your new password in the Enter New PIN and Re-enter New PIN boxes. Click Change PIN
  5. Your mySAIT and Brightspace (D2L) passwords are now updated

If you have issues logging into mySAIT and Brightspace (D2L) or have forgotten the password:

  1. Click on the Forgot Password link under the Login button
  2. Enter your SAIT staff ID number with leading zeros (for example 000123456) and click the Forgot PIN? button
  3. Answer the security question and click on  Submit
  4. Enter the new password in the New PIN and Re-enter new PIN boxes. Click on the  Reset PIN
  5. Your mySAIT and Brightspace (D2L) passwords are now updated.

Note: You must create a security question before attempting to reset using this method.

  1. Go to outlook.office365.com
  2. Type you SAIT email and click Forgot Password under the login field
  3. Enter your SAIT email address and the text in captcha image. Click on the Next button
  4. Answer the Security question or phone number configured in your account
  5. On the next page, if you received a text or call with a verification code, enter it in the box. Click Next
  6. Enter your new password in the two boxes. Click Finish
  7. Your SAIT email password, computer account password, VPN password and SAIT wireless password is now updated

Email, wireless and VPN access

Email

As a SAIT staff/faculty member, you can access your SAIT email address through the Microsoft Office portal from any internet browser or download the Microsoft Outlook app for any smartphone (iOS and Android).

👉 Need more support? Check out this Office 365 tutorial video.

There are two ways to access your SAIT email and Office 365 apps.

Sign in through mySAIT or Office 365

Login to mySAIT.ca and select SAIT Email, or go to Outlook.office365.com and click Sign in.

  1. On the following screen enter your SAIT email address and click Next
  2. Then enter your password and click Sign In
  3. Typically, your email is your firstname.lastname@sait.ca and your account password should have been provided to you by your Department Account Representative/Program Coordinator during Onboarding.

Note: In some cases, there is already a staff member with the same name

  • When this happens, your email address may contain extra characters
  • To find your actual SAIT email address, log in to mySAIT.ca
  • Select Personal Information - your SAIT email address will be listed.

Sign in through sait.ca

  1. Open a web browser and go to sait.ca or use login.microsoft.com
  2. On the top right-hand corner of the webpage, hover your mouse over the login button, then click on the email option that appears in the drop-down menu
  3. On the new page, click use another account option if there is another email that is not your email address. If not, enter your SAIT email address on the right side of the page — for staff, your email is your first and last name followed by @sait.ca
  4. Enter your SAIT computer login password
  5. Click the sign-in button
  6. Click on your SAIT email address on the right-hand side, enter your password if applicable
  7. To access your email, click on the Mail app

As a SAIT staff/faculty member, you can access your SAIT email address through the Microsoft Office portal from any internet browser or download the Microsoft Outlook app for any smartphone (iOS and Android).

Connecting to your SAIT email from an Apple device:

  1. Download the Microsoft Outlook app from the App Store
  2. Open the Outlook app on your device
  3. Select Get Started
  4. Enter your SAIT staff email address in the format firstname.lastname@sait.ca and select Add Account
  5. Enter your SAIT computer login/email password. Note: your account password should have been provided to you by your Department Account Representative/Program Coordinator during Onboarding.
  6. Select Sign In, Select Skip if the Add Another Account screen appears
  7. You will now be able to access your SAIT email through your Apple device

As a SAIT staff/faculty member, you can access your SAIT email address through the Microsoft Office portal from any internet browser or download the Microsoft Outlook app for any smartphone (iOS and Android).

Connecting to your SAIT email from an Android device:

  1. It is recommended that you download the Microsoft Outlook app from the Google Play Store
  2. Open the Outlook app on your device
  3. Select Get Started
  4. Enter your SAIT staff email address in the format firstname.lastname@sait.ca
  5. Enter your SAIT computer login/email password. Note: your account password should have been provided to you by your Department Account Representative/Program Coordinator during Onboarding.
  6. Select  Sign In, Select Skip if the  Add Another Account screen appears
  7. You will now be able to access your SAIT email through your Android device

Wifi

SAIT provides wireless connectivity to staff on campus.

To set up access to a wireless connection on SAIT's network, follow the steps below. Please note, this can only be done on-campus.

  1. Ensure your wireless adapter is turned on
  2. Click the wi-fi icon
  3. Select sait-secure from the list of available wi-fi networks
  4. Select connect automatically
  5. Use your current computer login username (ex. acdm\jsmith)
  6. Use your current network password (same as email password)

  1. Open the Settings menu, and select wi-fi
  2. Choose the network listed as sait-secure
  3. Use your current computer login username (ex. acdm\jsmith)
  4. Use your current network password (same as email password)
  5. Click Join
  6. Select Trust if a digital experience screen appears. The certificate should say auth4.is.sait.ca.

  1. Open the Settings menu, and select wi-fi
  2. Choose the network listed as sait-secure
  3. If prompted for dropdown menus:
    • Set EAP Method to PEAP.
    • Set Phase 2 Authentication to MSCHAPV2.
    • Leave the CA Certificate blank.
  4. Use your current computer login username (ex. acdm\jsmith)
  5. Use your current network password (same as email password)
  6. Tap Connect

Incoming SAIT guests also have access to wifi – Open up your wireless settings, select SAIT-guest, and agree with the Terms and Conditions presented.

Eduroam wireless

The Eduroam wireless network service provides staff with free-roaming wireless access at participating institutions and is developed for the 'internal research and education community.

This network service provides staff with free-roaming wireless access at participating institutions.

  1. Select the Start button on the bottom left of your screen
  2. Select Settings from the left of the Start Menu (on Windows 7 click on Control Panel located on the right side of the Start Menu)
  3. Click on the Network & Internet button, then click on Wi-FI (for Windows 7 click on Network & Internet then click on Network and Sharing Centre)
  4. Click on the Show Available Networks link (for Windows 7 click on  Connect to a Network under the  Change your Networking settings)
  5. Click on the Eduroam SSID in the list that appears on the right side of your screen and click Connect
  6. Enter your username:
    • Use ACDM\ followed by your computer username and @sait.ca (ex: jsmith@sait.ca)
  7. Use your current network password (same as computer login/email password)
  8. Click Connect

For instructions on how to connect to Eduroam from an Apple device:

  1. Go to your devices Settings menu and select Wi-Fi or Wireless
  2. Select the SSID called: eduroam
  3. Enter your username:
    • Use  ACDM\ followed by your computer username and @sait.ca (ex: jsmith@sait.ca)
  4. Use your current network password (same as computer login/email password)
  5. Select Join
  6. Select Trust if a digital certificate screen appears. The certificate should say auth4.is.sait.ca

For instructions on how to connect to Eduroam from an Android device:

  1. Go to Settings and select Wi-Fi or Wireless
  2. Select the SSID called: eduroam
  3. If prompted for dropdown menus
    • Set the EAP Method to PEAP
    • Set Phase 2 Authentication to MSCHAPV2.
    • Leave the CA Certificate blank
  4. Enter your username:
    • Use ACDM\ followed by your computer username and @sait.ca (ex:jsmith@sait.ca)
  5. Use your current network password (same as computer login/email password)
  6. Click Connect

VPN

If you require access to the SAIT internal network and have local admin rights on your computer, you can now download and install the new GlobalProtect VPN client. If you do not have local admin rights on your computer, please contact ITS.Support@sait.ca.

Linux Operating Systems Global Protect Application Download

Need more support? Check out this staff VPN, O Drive and OneDrive tutorial video

Windows: Users with local admin rights

If you can make administrative changes to your device, such as downloading new software, use these instructions to install the GlobalProtect VPN client.

1. Launch any browser.

2. Log in to https://portal.sait.ca with your SAIT login (not your SAIT email address).

GlobalProtect login screen

3. Click Download Windows 64 bit GlobalProtect Agent hyperlink.

GlobalProtect download instructions

4. Do not click Run. Click Save or Save As, depending on your browser:

Edge and Internet Explorer:

Run and save as options

Chrome:

Downloads automatically get saved to your Downloads folder. Click on ‘Show in Folder’ (bottom left of screen).

Show in folder

Firefox:

Click Save File. The msi installer will get saved to your Downloads folder.

Save file

You can also click the down arrow at the top left and click the folder icon.

Down arrow and folder

Double click on the msi to install.

6. Click Next to start the installation.

Installation window with next button

7. Click Yes to the User Access Control prompt.

8. Click Next to confirm the installation

Installation window with next button

9. Click Close when the installation is complete.

Installation window with close button

10. Open the GlobalProtect app from the taskbar (grey circle icon).

Grey world icon in toolbar

GlobalProtect application opens.

GlobalProtect connection window

11. Enter the portal address portal.sait.ca (this only needs to be done once during your first connection). Do NOT enter https:// in this window.

GlobalProtect window with portal.sait.ca entered

Sign in using your computer login credentials.

For SAIT students: acdm\studentID (without leading zeros, same as student computer login). eg. acdm\123456

For SAIT staff: domain \ username (same as staff computer login). eg. acdm\jdoe

GlobalProtect login window

GlobalProtect window loading

You are now connected to the SAIT internal network.

Connected GlobalProtect window

Please contact ITS.Support@sait.ca if you experience any issues (account lockout/password expire/etc.).

Ensure you are connected to the VPN first.

Windows 7:

Select Start — My Computer — right-click “Map a Network Drive” 

Windows 10:

Select Start — This PC — right-click “Map a Network Drive” 

Drive Path (your O:drive, copy + paste): \\acdm.ds.sait.ca\rootdfs or \\admn.ds.sait.ca\rootdfs for ADMN staff 

Select use other credentials: 

Username: acdm\jdoe (SAIT student ID without leading zeroes or staff computer login name – can also be admn\jdoe) 

Password: computer login password 

After they are mapped, it is recommended to create a shortcut on your PC — you can double click on the shortcuts after connecting to the VPN. 

For H: Drive requests, please contact ITS.Support@sait.ca.

Mac: Users with local admin rights

If you can make administrative changes to your device, such as downloading new software, use these instructions to install the GlobalProtect VPN client. If you don't have local admin rights, contact Helpline.

This guide provides instructions on how to download and install the GlobalProtect VPN client for MAC. Local admin rights are required to download the VPN client. If you don't have local admin rights, contact ITS.Support@sait.ca

1. Launch the Safari browser.

2. Log in to https://portal.sait.ca with your SAIT account (not your SAIT email address).

GlobalProtect login window

3. Click Download Mac 32/64 bit GlobalProtect agent hyperlink.

GlobalProtect download 

4. After downloading, go to downloads at the bottom right-hand corner, and double click on GlobalProtect.pkg to start the installation.

GlobalProtect icon in toolbar

5. Click Continue on the Install GlobalProtect Installer.

GlobalProtect installer window

6. Click Continue on Custom Install on ‘System.”

GlobalProtect installer window continued

7. Click Install on Standard Install on "System.”

GlobalProtect install button

The installation was successful and Global Protect should be located on the top right-hand corner.

GlobalProtect installed

Close and choose Keep if you want to keep or Move to Trash if you want to discard the downloaded software.

8. Launch GlobalProtect and enter the address portal.sait.ca.

9. Click Connect

GlobalProtect portal.sait.ca address entered

Troubleshooting connection issues

If, the first time you try to use GlobalPortal, it seems stuck when you click Connect, check your security settings. Go to Apple > System Preferences > Security and Privacy > General

a. If you see an alert about software from PaloAlto Networks being blocked, click Allow, then close your preferences window.

Preference window options

b. If prompted, enter your computer's administrative user name and password, then click Install Software. If you don't have administrative rights to your school-owned computer, contact your departmental tech support personnel.

c. Restart your Mac. 

10. Enter SAIT username and your login password to connect to SAIT VPN.

  • For SAIT students: acdm\studentID (without leading zeros, same as student computer login). eg. acdm\123456

  • For SAIT staff: domain \ username (no spaces - same as staff computer login). eg. acdm\jdoto connect to SAIT VPN.

GlobalProtect login

When successful, you will get the following message.  

GlobalProtect connected

Ensure you're connected to the VPN first.

  1. Select Finder, hit Command + K to bring up the Connect to Server window.
  2. Enter the path to the network drive you want to map: smb://acdm.ds.sait.ca/rootdfs or smb://admn.ds.sait.ca/rootdfs
  3. Click connect.
  4. Enter your SAIT credentials and click OK. For example, acdm\123456 (student ID without leading zeros) or acdm\jdoe or admn\jdoe for ADMN staff. 
  5. The drive will now appear on your desktop and in the finder window sidebar.
For H: drive requests, please contact ITS.Support@sait.ca.

Online portals

mySAIT

mySAIT contains information on:

  • myEmployee - Links to Pay Stubs, T4’s, Leave Balances, Time Entry and more
  • myFaculty – Links to all of the courses and class lists assigned to an instructor
  • mySAIT Tab - Links to O365 Account and Brightspace (Online Content for Courses) as well as links to change your password and update personal information

Username: SAIT ID with leading zeros (000123456)

Default password: birthdate, DDMMYY

Your mySAIT password is the same as your Brightspace password. If you change your password for one, you change your password for the other as well. Always change your password from the default after you log in the first time.

Log in to mySAIT

Brightspace (D2L)

Brightspace (D2L) is a learning management system that enables instructors to produce effective learning materials and assessments. It is used to deliver blended courses, which combine face-to-face and online learning, or fully online courses.

Instructors can use these systems to monitor and manage learner progress and communicate with learners in the classroom or at a distance.

Log in to Brightspace

👉 Still have questions? Check out this mySAIT and Brightspace tutorial video.

You can either log in through the button above directly, or you can access Brightspace (D2L) through mySAIT:

  • Log in to mySAIT
  • Under MySAIT - Log in to Other SAIT Systems, select Brightspace.
  • Your username is your staff ID (the same 9-digit ID number you use for mySAIT)
  • Your password is the same password you use for mySAIT

Additional support and resources:

For more information regarding the use of these tools in your school, please contact your academic chair or curriculum coordinator.

Supported browsers

You are able to access and use Brightspace (D2L) from either a desktop computer, tablet or mobile device:

  • Desktop — the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari
  • Tablet or mobile device — Current version of iOS with the latest version of Chrome or Safari or Android 5.0 + OS with the latest version of Chrome
  • Please note that Internet Explorer is no longer supported by Brightspace (D2L)

SAITNOW

SAITNOW is the SAIT private intranet site for SAIT staff and instructors. This internal employee portal contains a wealth of information regarding SAIT, including special notices, the Documents Hub, Benefits and Career information, information on each SAIT Division, Academic Resources, Staff Directory, and more.

Log in to SAITNOW

  • SAITNOW can be accessed from any computer by navigating to saitnow.ca and logging in using your computer credentials in domain \ username format
  • Your domain is either ACDM, or ADMN and the username is typically your first initial and last name, and is a maximum of 8 characters long. ex: ACDM domain, John Smith – acdm\jsmith
  • Use the same computer account password provided to you when you started (unless you have already changed it), and click on Log In
  • You do not need to be connected to the VPN to access SAITNOW

PeopleNOW

PeopleNOW is an internal staff website for managing career and professional development at SAIT. This staff portal contains the following sections for managing your career at SAIT, including:

  • MyLearning - for managing courses you are taking
  • MyPerformance - for managing your work goals and performance reviews
  • MyCareerCentre - where you can explore new career opportunities at SAIT

Log in to PeopleNOW

👉 Still having troubles? Check out this SAITNOW, PeopleNOW and Zoom tutorial video.

You can either log in through the button above directly, or you can access PeopleNow through SAITNOW. 

  • Log in to SAITNOW
  • Hovering your mouse over the Need to know, or Career tabs.
  • On the PeopleNOW log on page, click on Sign In
  • Enter your SAIT email address, and your computer password that was given to you when you started (unless you have already changed it), and click on Sign In
  • From the drop-down list choose PeopleNOW, and click on Sign In

Software information

Office 365

All staff have access to Microsoft Office 365 and these programs are run on a web browser.

If you wish to install Office 365 onto your computer, follow the provided step-by-step instructions below.

Note: Multi-Factor Authentication is rolling out across SAIT.

  1. Go to login.microsoftonline.com
  2. On a new page, click Use Another Account option if there is another email listed that is not your email address. If not, enter your SAIT email address on the right-hand side of the page 
  3. Enter your SAIT staff email address in the format firstname.lastname@sait.ca and select Add Account
  4. Enter your SAIT computer login password. Note: your account password should have been provided to you by your Department Account Representative/Program Coordinator during Onboarding.
  5. Click the Sign In button
  6. On the welcome page, you will see a list of apps including Word, Excel, PowerPoint, Outlook and many others
  7. Click on the app you want to use or click the Install Office Apps button on the right-hand side of the screen

Apps

SAITALERT is a free smartphone app that informs SAIT students to help keep them safe on and around campus, including details on emergency procedures, working alone, a virtual safe walk and emergency notifications.

Download today:

SAIT has a site-wide license for the Zoom video-conferencing application that all employees can use. In order to install and access the SAIT licensed version, you must log on using Single Sign On (SSO) which authenticates that you are connected to the SAIT license

  1. Start by going to sait-ca.zoom.us and click on Sign In
  2. Enter your SAIT email address and computer password, and click Sign In
  3. On your Zoom home page, click on Resources and Download Zoom Client
  4. Click the Download link for Zoom Client for Meetings and run the installer package
  5. In the Zoom log on screen, click on Sign In and then click on Sign in with SSO
  6. In the next screen where it says Enter your company domain, enter sait-ca and click on Continue
  7. You are now logged in to the Zoom client and can start a new meeting, schedule a meeting, etc.

Printing services

You will need to be connected to the SAIT network through wireless or directly with a cable to a network port in order to print.

  1. Press the Windows key on your keyboard
  2. Type \\ followed by the name of the server address (where the printer resides), as per the list below — ex: \\vprn161.acdm.ds.sait.ca
  3. Hit Enter
  4. Printers are typically listed in alphabetical order by room number.
  5. Right-click on the printer you want to connect to and select the Connect option or double-click the printer
  6. Wait for the drivers to be installed
  7. You are now connected to this printer and you will see it in the list of printers available on your computer

Print server addresses

Upcoming Consolidated Print Server (you can check if your printer is listed): \\print

  • Senator Burns Building: \\vprn2845.acdm.ds.sait.ca
  • Stan Grad Centre MB and MC classrooms: \\vprn161.acdm.ds.sait.ca
  • NJ Burns building wing classrooms: \\vprn161.acdm.ds.sait.ca
  • NK Burns building wing classrooms: \\vprn2424.acdm.ds.sait.ca
  • Crandell building G classrooms: \\vprn161.acdm.ds.sait.ca
  • Stan Grad Centre MD classrooms: \\prn251.acdm.ds.sait.ca
  • Johnson-Cobb Energy Centre KA classrooms: \\vprn2845.acdm.ds.sait.ca and \\vprn161.acdm.ds.sait.ca
  • Aldred Centre CA, CB classrooms: \\vprn2845.acdm.ds.sait.ca and \\prn2424.acdm.ds.sait.ca
  • Library: \\vprn2845.acdm.ds.sait.ca

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