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SAIT eCard

COVID-19 update

With the health and safety of our students and employees top of mind, SAIT is following the Government of Alberta’s guidance specific to the COVID-19 pandemic.

Please refer to the frequently asked questions at  sait.ca/covid19 for the most up-to-date information about your studies, and for the latest details on SAIT's pandemic preparedness measures.

Due to COVID-19, the card office will be experiencing uncertain hours, however, if you have any questions or issues please contact card.office@sait.ca

SAIT ID cards will not be available until students are able to return to campus. Payment receipts for courses and tuition may be accepted by vendors offering discounts in the interim.

 

The SAIT eCard is your  official SAIT identification (ID) card and gives you access to facilities across campus including:

ecard logo

Vendors logos

With your eCard, you are able to load funds onto it so you can eat and shop on campus at various locations — Starbucks, Subway, Odyssey Coffeehouse, SAIT Bookstore, SAIT Corner Store, Second Cup, Jugo Juice, Culinary Campus, the Highwood, and to access printing on campus.

Your eCard must be shown to obtain a Universal Transit Pass (UPass)*, a laptop for e-Learning programs*, educational software discounts and your locker.

*Subject to change. Refer to the fee  table to see what is included with your program tuition fees.

Eligibility

All current students qualify for a SAIT eCard and can continue to use it as long as they are a registered student. Returning SAIT students who already have a student ID eCard do not require to get a new one and can continue to use their eCard. Your eCard is non-transferable and you may only use it for the services offered. Your eCard will be subject to forfeiture if presented by anyone else.

Students must meet the eligibility requirements to use the Reg Erhardt Library, Wellness Centre and UPass

Guest Access: SAIT eCard

eCards can be issued for guests as a non-photo eCommerce card that can be used at participating merchants on campus. Guest eCards are available from the Phil Station located across from the SAIT Bookstore. A minimum of $5 is required for the initial load onto the eCard.

Only your legal first and last name can be printed on your eCard, which must match your government-issued photo ID. No nicknames are allowed.

Getting your eCard

Submit your photo online and we will pre-print your SAIT ID card before you arrive on campus. All eligible students will receive an email from Transact Online Photo Submission with a link and instructions.

Due to COVID-19 restrictions on campus, there will be a specific procedure for card pick up. Details are being finalized and more information will be provided via email and on this page as available.

You must have a SAIT ID card to be on campus. If you will not be attending any classes on campus for Fall 2020, you don’t need a SAIT ID card until you are on campus.

Ensure you follow the photo guidelines:

Your photo must:

  • have been taken in the past six months
  • be suitable for official identification (e.g. driver's licence or passport)
  • have your face square to the camera, with shoulders showing
  • show you looking directly at the camera lens
  • be in colour
  • be in JPEG or PNG format (a smartphone photo is fine)
  • have space between the top of your head and the top of your photo.

Your photo cannot:

  • contain hats, sunglasses, or graduation caps
  • have inappropriate expressions
  • have anyone other than yourself visible
  • be cropped too close (e.g. cutting off the top of your head)
  • have any special effects or colouring – no filters
  • have background elements (e.g. shadows, trees, open rooms)
  • have glare on prescription glasses

Need more information?

Please email card.office@sait.ca.

Depositing money onto your eCard

How do I deposit money onto my eCard?

You can deposit money onto your eCard by one of the following ways:

  • visit the Phil Station across from the SAIT Bookstore (cash, Visa, Mastercard accepted)
  • visit the Phil Station outside of the west doors on the Reg Erhardt Library (cash, Visa, Mastercard accepted)
  • visit SAIT eAccounts online (credit accepted)
  • download the Blackboard Transact Mobile eAccounts app for Apple or Android (credit accepted.) Please note that if you choose this method, you are required to register and save a payment method online at SAIT eAccounts before using the mobile app(s). 
Can family members load money onto my eCard?

Family members can load funds onto your eCard account via the Card Office or online at SAIT eAccounts if they know your student ID and legal name.

The information entered must be identical to your SAIT eCard:

  • the email address is your 'firstname.lastname@edu.sait.ca' address
  • the customer number is your nine-digit student ID number
  • use the "guest deposit" option when family members are adding money to your account.

You can check your balance at the Phil Station, located across from the Bookstore, at any vendors across Campus or on your personal eAccount either online or on the Blackboard App.

Setting up your SAIT eAccount

How to set up your SAIT eAccount

Before using your SAIT eAccount, the following procedure must be done on a desktop computer before using your iPhone or Android App.

How to set up your SAIT eAccount

The Blackboard Transact eAccounts portal lets you manage campus card accounts with its online account management system you can add money, view your account activity and manage your card.

Logging in and managing your SAIT eAccount

Login to SAIT eAccounts to perform the following functions:

  • first-time registration on the eAccounts system enables you to use the Blackboard Transact Mobile eAccounts app for iPhone or Android
  • add money to your card using a credit card
  • use the "guest deposit" option for family members to add money to your account
  • check your account balance and activity
  • report a lost or stolen card 24/7 to stop financial activity on your account

Additional eCard information

Print using your SAIT eCard

You can use your eCard for printing on campus, including printing from all print labs in classrooms and the  SAIT Library.

If you are eligible for pre-paid printing account (Prt Cr) balances for your programs, you will have access to your funds by the start of the semester. These Prt Cr funds can only be used in the print labs and will not be valid at commercial merchant locations on campus. Once you have used all of your pre-paid printing funds, your own balance (GenUse) on your eCard will be used for printing and will allow you to make purchases from all vendors on the SAIT campus.

Printing Costs

Cost per page (one-sided)
Black and white 0.10 cents
Colour 0.25 cents
How to reset a password
Reset your password online at SAIT eAccounts or via the mobile app.
Troubleshooting

If you're having difficulties with your eCard or eCommerce account, please contact the card office immediately at card.office@sait.ca or call 403.774.5296.

To dispute a recent transaction, contact the card office within 14 days of the suspicious activity. 

Lost, damaged or stolen eCards

You can deactivate your card if it is lost or stolen at SAIT eAccounts or via the mobile app. This will deactivate your SAIT eCard immediately. You can also report your eCard lost or stolen by sending an email to card.office@sait.ca with the subject line "Lost my SAIT eCard." Your SAIT eCard will be put on hold the following business day. You must still notify the Library, Wellness Centre and other applicable SAIT locations. To replace your SAIT eCard, visit the card office or Office of the Registrar with a piece of government issued photo ID. Once you have purchased a replacement card, your old card will be permanently deactivated. If your SAIT eCard is found before you replace it, you cannot reactivate it by phone or email — you must visit the card office in person. Due to security issues or possible fraudulent use, you cannot keep your old card if you have already replaced it. Damaged, stolen or lost SAIT eCards will be replaced for a fee of $25. The only exception is when a card needs to be upgraded or is older than four years. There is an additional Calgary Transit fee for replacing the UPass sticker (if you had one.) SAIT eCards that have malfunctioned with be evaluated and replaced free of charge." target="_blank" rel="noopener">SAIT eAccounts or via the mobile app. 

Report your lost or stolen eCard by sending an email to card.office@sait.ca with the subject line "Lost my SAIT eCard." Your eCard will be put on hold the following business day. You must also notify the Library, Wellness Centre and other applicable SAIT locations.

To replace your SAIT eCard, visit the card office or Office of the Registrar with a piece of government-issued photo ID. Once you have purchased a replacement card, your old card will be permanently deactivated and the existing balance will be transferred over to your new card.

If your SAIT eCard is found before you replace it, you cannot reactivate it by phone or email — you must visit the card office in person. Due to security issues or possible fraudulent use, you cannot keep your old card if you have already replaced it. 

Damaged, stolen or lost eCards will be replaced for a fee of $25. The only exception is when a card needs to be upgraded or is older than four years. There is an additional Calgary Transit fee for replacing the UPass sticker (if you had one.)

SAIT eCards that have malfunctioned with be evaluated and replaced free of charge.

Your SAIT eCard will be forfeited and returned to the Card Office is there is any evidence of tampering, fraud, abuse or other improper use. Any illegal activity involving your SAIT eCard could subject you to criminal charges. 

Remaining balances at year-end or upon graduation

In between semesters, your account balance will automatically carry over to the next year and you may continue to use your SAIT eCard.

Refunds will only be made if your relationship with SAIT ends, such as when you graduate. Upon your email request to the card office, account balances greater than $100 will be refunded within ten business days and sent to your address on file in the Office of the Registrar. Refunds will only be issued on user account deposits. Your account will then be deactivated by the card office. Reactivation will be allowed only after a replacement card fee is paid.

If your account has no activity for a period of two years it will be deactivated. Funds will be credited back to your SAIT eCard account in full if the deactivated account is reinstated at a later date.

eCard policies and procedures and cardholder agreement

All students are eligible to receive a SAIT eCard with their picture identification.

Your SAIT eCard serves as your identification (ID) and must be carried with you at all times while on SAIT campus. SAIT representatives may ask to see your SAIT eCard as a means of official identification.

Access to SAIT services will be subject to the policies of each department. Failure to comply with these policies may result in loss of privileges.

See the SAIT eCard cardholder agreement

eCard privacy

SAIT does not keep addresses or phone numbers within the SAIT eCard system. 

SAIT will only use information collected for sales volumes and statistics.

SAIT is bound by the Freedom of Information and Protection of Privacy Act (FOIP).

Contact the eCard Office

403.774.5297 | 403.774.5296
403.774.4641 (fax)
card.office@sait.ca

Hours of operation

Fall/winter hours of operation
(September - April)
December hours of operation Summer hours of operation
(May - August)
Monday 8:30 am - 4 pm 8:30 am - 4 pm  9 am - 4 pm
Tuesday - Thursday 8:30 am - 7 pm 8:30 am - 4 pm  9 am - 4 pm
Friday 8 am - 4 pm 8:30 am - 4 pm  9 am - 4 pm
Saturday 10 am - 4 pm Closed Closed
Sunday and statutory holidays* Closed Closed Closed

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