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Pandemic Preparedness

COVID-19 (novel coronavirus)

Update: Monday, March 30, 4 pm  

Course completion and grading for the Winter 2020 semester

SAIT is committed to maintaining academic integrity. Despite the challenges presented by the COVID-19 pandemic, our approach to course completion and grading is to ensure students complete their studies with the required competencies and appropriate recognition for their accomplishments.

Learn more about SAIT's decision on grades and exams under the Current Students FAQs

Update: Friday, March 27, 4 pm  

To students joining us for spring and summer classes - we’re so excited you chose to study at SAIT!

Right now, we’re making some necessary adjustments to our program delivery in light of the evolving COVID-19 situation, including moving many courses online for the near future.

We’re committed to providing an innovative and meaningful learning experience for you.

Starting next week, you will receive either a confirmation of your course moving online and the steps you need to take to register for courses, or you will hear from our team that regrettably some courses are cancelled. Our team will work with you to explore all possible options if this is the case.

If you haven’t already, get a feel for SAIT:

If you feel you need to change your registration or would like to speak with someone about your options, please contact the Office of the Registrar.

If you’re an international student, the International Centre is also available to answer questions by phone 1.403.284.8852 and email  international.advising@sait.ca.

 

Previous updates

 

The health and well-being of our students, staff, and guests are paramount and we are making every effort to ensure the continued safe and non-disruptive working and learning environment at SAIT.

SAIT is working in alignment with the government including Alberta Health Services who provide us with accurate and timely direction. 

Students and employees are encouraged to download SAIT’s emergency response app SAITALERT. Download it on Google Play for Android or the App Store for Apple devices. Enable push notifications to receive alerts.

Frequently asked questions

COVID-19

What if I feel sick?

The health and safety of our students and employees is our top priority. No one should come to campus if they feel sick. If you have  COVID-19 symptoms, have recently travelled outside Canada or were exposed to someone who has COVID-19, stay home and do the COVID-19 self-assessment.

How can I tell if I have COVID-19 symptoms?

Alberta Health Services has developed a simple online assessment tool to help you decide whether you need to call Health Link 811 to be tested for COVID-19. Please use the tool and help reduce unnecessary call volumes to Health Link. See:  ahs.ca/covid

Do I have to inform SAIT if I have COVID-19?

As per Alberta Health Services (AHS) protocol, the medical status of citizens cannot be disclosed. If there is a COVID-19 case that is connected to SAIT, AHS will notify SAIT only if the individual posed or poses a community health risk while on campus. In the current situation, SAIT would be notified directly by AHS if there was a verified transmission or exposure risk related COVID-19.

For off-campus situations, a student or employee is only obligated to tell SAIT if it affects their ability to do their coursework or perform their work duties. Otherwise, the student or employee is under no obligation to inform SAIT of their health status.

As a publicly funded and accountable institution, SAIT is legally mandated to comply with Alberta's Freedom of Information and Protection of Privacy Act (FOIPP).

Where will I find information on SAIT’s response to COVID-19?

Check for regular updates at sait.ca/covid19 as things are changing rapidly.

Campus and classes

Is SAIT still open?

SAIT has moved to an essential services operations model. Buildings are closed and locked, with access restricted to essential services personnel only. This will maintain safety, maximize resources, conserve energy and ensure the cleanliness and sanitization of spaces. 

Students living in SAIT Residence remain on campus at this time. 

There are no outlets operating for the public.

A coordinated opportunity for students to come to campus to empty their lockers was available March 24 - 27. 

Message from Saitsa

If you  couldn't make it to clean out your locker, we will not be emptying lockers until (at the very earliest) June 15, 2020. Your items will stay in your locker. We want you to be assured that we will not be removing items from your locker until you have been contacted. If you have any questions, please email  lockers@edu.sait.ca.  

Many of our services are transitioning to remote assistance where possible. Please refer to the contact information below.

Service

Contact

Office of the Registrar

See contact details below

International Centre

403.284.8852 | international.advising@sait.ca

Technical Support

helpline@sait.ca

Academic Coaching

403.284.8082 | academic.coaching@sait.ca

Academic Tutoring

403.284.8082 | tutoring@sait.ca

Accessibility Services

403.774.5093 | accessibility.services@sait.ca

Career Services

student.employment@sait.ca

Financial Advising

403.284.7054 |  funding@sait.ca

Health Services Clinic

403.284.8666

Chinook Lodge Resource Centre 

403.210.4028 | chinook.lodge@sait.ca 

Reg Erhardt Library

library@sait.ca

Student Development and Counselling

403.284.7023

Study Abroad

403.774.4971 | study.abroad@sait.ca

Transfer Options

403.210.5788 | transfer.options@sait.ca

Bookstore

www.bookstore.sait.ca

Finance Cashiers office

sait.cashier@sait.ca

How to contact the Office of the Registrar

We have three contact options for the Office of the Registrar:

  • Join our virtual call-back line:
    • Download the QLess app or text the word ‘SAIT’ to 587.318.2823. 
    • Select  Virtual Call-Back queue. 
    • Provide the required information and confirm. 
    • We’ll call you back! 
  • Email  inquiry@sait.ca and remember to include your SAIT ID number (if known) in your message. 
  • Go to our  web page and Live Chat with us. 

Office of the Registrar hours are Monday to Friday, 8:30 am to 4:15 pm. 

Which services are closed?
  • Destinations Travel Agency, 4 Nines, The Highwood, The Market Place and The Butchery are closed until further notice.
  • The Culinary Campus and The Tastemarket by SAIT, located downtown, are closed until further notice.
  • The Wellness Centre is closed until further notice.

Can I still purchase textbooks from the Bookstore?

The SAIT Bookstore is temporarily closed — students can still order course materials online. Find what you need and have it shipped directly or purchase eBook versions of textbooks, if available. Email bookstore@sait.ca for more information.

Will classes continue?

The majority of credit classes resumed online starting Thursday, March 19.  

Apprenticeship and Industry Training (AIT) has  information for apprentices on their website and SAIT faculty are also reaching out to apprentices currently enrolled at SAIT through to June to confirm the status of session programming.  

SAIT schools delivering Continuing Education programming are also reaching out to students and registrants with program and course-specific details. 

Some of our spring programs may be postponed, moved to an online format or rescheduled for a later start date. We're starting to communicate with accepted students — you'll hear from us soon. 

What do I need to know about withdrawals and cancellations?

If you are calling with questions about a program that is continuing and moving online, you will receive an email from your academic chair or faculty member. If you have any specific course or program-related questions, please reply to their email with your inquiry.

If you received a message indicating your course has been cancelled and a refund will be provided, SAIT will process this automatically and you do not have to call us. Given the circumstance and volume, we are doing our best to ensure a refund occurs within four to six weeks. This applies to all programs that have been cancelled, including Continuing Education and apprenticeships.

Will I be refunded for the parking that I’ve paid for?

Yes. Students who pay for monthly parking passes will receive a prorated refund for March and not be charged going forward.

Will I be charged for Recreation and UPass fees while learning online?

Since access to SAIT’s recreation facilities is not possible during this time, students will not be charged the automatic Recreation fee for the Spring/Summer 2020 term (May to August).  

SAIT has also made the decision to suspend UPasses for students for the upcoming spring/summer term. As a result, students will not be charged UPass fees. If you currently have a UPass, it will be valid until April 30. 

Event cancellations

Will upcoming events on campus be cancelled?

In response to the Government of Alberta’s announcement regarding mass gatherings on Thursday, March 12, effective Friday, March 13, SAIT cancelled all public events until further notice to support the health and safety of our students, employees and community members.

This applies to all third-party activities, hosting of partner events, conferences, industry nights and extends to all campuses and facilities.

Will convocation be cancelled?

We are monitoring the evolving situation and cancellation of convocation ceremonies is possible.

Resources

Can I access mental health resources from home?

Support from Student Development and Counselling is available by phone at: 403.284.7023. There are also a variety of self-help resources available online. This is a difficult and uncertain time, and your mental health is important.

Are there resources to help me with online learning?

Build your online learning skills for free with this open online course:  Learning to Learn Online

 

Community health and hygiene

Custodial

The health and well-being of our students, staff and visitors is vital and we are making every effort to ensure a continued safe learning and working environment at SAIT. This includes cleaning and disinfecting in and around the SAIT campus during our closure.

  • All custodial staff have been trained and instructed to focus on high touch surfaces. These efforts are continually being monitored and verified by custodial supervisors.
  • Additional custodial staff are in place for dedicated touch point cleaning during business hours, including:
    • doorknobs
    • elevator buttons
    • faucet handles
    • publicly used telephones
    • common area computer keyboards
    • handrails.
  • Use of Sani-Stuff disinfectant has been implemented for increased sanitation and improved longevity of disinfectant properties.
  • Custodial staff are completing deep cleaning of essential service areas and of all buildings as part of the building closure process.

Please contact helpline to advise of any locations requiring additional custodial attention.

Health advice

The health and safety of our students and employees is our top priority. No one should come to campus if they feel sick. If you have  COVID-19 symptoms, have recently travelled outside Canada or were exposed to someone who has COVID-19, stay home and do the  COVID-19 self-assessment.

Alberta Health Services has recommended the following to help prevent the spread of illness:

  • Embrace your space — avoid close contact with others.
  • Wash your hands often and well.
  • Avoid touching your face, nose or mouth with unwashed hands.
  • Clean and disinfect surfaces that are frequently touched.
  • Stay at home and away from others if you are feeling ill.

Resources

Alberta Health Services — cover your cough

Alberta Health Services — how to use hand rub

Alberta Health Services — how to hand wash

Government of Alberta — self-isolation information

Travel

All SAIT-related travel is prohibited for students and employees. Personal travel is not recommended and anyone considering or needing to travel should consult the Government of Alberta's  travel advisories

Effective March 12, all Albertans currently outside Canada should self-isolate for 14 days when they return.

Mass gatherings

The Government of Alberta has asked that all gatherings of more than 50 people or international events in the province be cancelled.

Following the Government of Alberta's recommendations to mitigate risk and limit the potential spread of COVID-19, as of Friday, March 13, 2020, SAIT has cancelled all upcoming events until further notice.

Information and advisories

As with any worldwide health situation, there is often false, misleading or inaccurate information and it can be difficult to determine the truth.

It is recommended you check back often and seek up-to-date information from credible sources including:

 


 

If you have concerns, please reach out to SAIT’s Health, Safety and Environment team:

TF 240 Thomas Riley building
Main Line: 403.284.8606
HSE.Services@sait.ca

For any personal health concerns, please contact your health care provider or call Alberta Health Link at 811.

 

Archive

Previous updates

Update: Tuesday, March 24, 9 am

Locker clean out

SAIT has outlined a coordinated approach to give students the opportunity to come on campus between Tuesday, March 24 and Friday, March 27 to empty their lockers. Please see details in the FAQ under the Current students section.

We ask students to observe the process and timing outlined. Consistent with the public health need to move to online class delivery, we are using this process to manage individuals and traffic on campus out of an abundance of caution.

How to contact the Office of the Registrar

As a precaution over concerns about COVID-19, SAIT has closed the in-person desk of the  Office of the Registrar until further notice. We have three contact options for you.

  • Join our virtual call-back line by downloading the QLess app or texting the word ‘SAIT’ to 587.318.2823.
  • Email  inquiry@sait.ca and remember to include your SAIT ID number (if known) in your message.
  • Go to our  web page and Live Chat with us.

Our hours are: Monday to Friday, 8:30 am to 4:15 pm.

Here are a few things to know about withdrawals and cancellations:

  • If you are calling with questions about a program that is continuing and moving online, you will receive an email from your academic chair or faculty member. If you have any specific course or program-related questions, please reply to their email with your inquiry.
  • If you received a message indicating your course has been cancelled and a refund will be provided, SAIT will process this automatically and you do not have to call us. Given the circumstance and volume, we are doing our best to ensure a refund occurs within four to six weeks. This applies to all programs that have been cancelled, including Continuing Education and apprenticeships.
  • Apprentices: You will hear from SAIT faculty today.  AIT has information posted online and they issued their email late last night to currently enrolled apprentices and those registered through to June 2020.

 

Update: Thursday, March 19, 9:30 am

If you are attempting to contact SAIT, we are experiencing high call volumes.

Here are a few things to know:

  • If you are calling with questions about a program that is continuing and moving online, you will receive an email from your academic chair or faculty member. If you have any specific course or program related questions, please reply to their email with your inquiry.
  • If you received a message indicating your course has been cancelled and a refund will be provided, SAIT will process this automatically and you do not have to call us. Given the circumstance and volume, we are doing our best to ensure a refund occurs within four to six weeks. This applies to all programs that have been cancelled, including Continuing Education and apprenticeships.
  • Apprentices: You will hear from SAIT faculty today. AIT has information posted online and they issued their email late last night to currently enrolled apprentices and those registered through to June 2020.

See the FAQs below.

 

Update: Wednesday, March 18, 4:30 pm

Majority of classes will resume online starting Thursday, March 19. Students will hear from their program chairs today or tomorrow with full details.

Apprenticeship programs: As of 4:30 pm today, Apprenticeship and Industry Training (AIT) has posted new information for apprentices on their website. We will be providing additional SAIT-specific details as soon as possible.

We will post more details on this page as they become available – please check back regularly.

 

Update: Monday, March 16, 6 pm

Today, frequently asked questions have been added below as well as a message from President and CEO Dr. David Ross.

 

Update: Sunday, March 15, 7 pm

Today, the Government of Alberta and Alberta Health Services officially announced the suspension of in-person classes, reinforcing SAIT’s decision.

The government reiterated employees will still be working, either from home or at their workplace, to continue day-to-day operations.

 

Update: Sunday, March 15, 4 pm

Alberta Health Services has developed a simple online assessment tool to help you decide whether you need to call Health Link 811 to be tested for COVID-19.

If you have recently returned from travel outside of Canada or have a cough, fever, fatigue or difficulty breathing, please use the tool and help reduce unnecessary call volumes to Health Link.

 

Update: Saturday, March 14, 8 pm

In response to concerns over COVID-19, SAIT has made the decision to suspend classes at all campuses Monday, March 16, Tuesday, March 17 and Wednesday, March 18.

As of Thursday, March 19, we will transition to online and alternate delivery of programs through to the end of the semester. Staff and faculty, in the short-term, will be working on this transition. Details will be provided to students as soon as possible.

As per Government of Alberta and Alberta Health Services Chief Medical Office direction, our campuses will remain open.

We want to support all students and employees through this difficult time. We recognize the uncertainty and stress of the situation. We will do our very best to keep everyone informed as this situation unfolds.

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