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Refunds

If you notice a possible discrepancy in your account summary, please contact the Office of the Registrar.

Tuition deposit refunds

SAIT will consider refunding the tuition deposit less a $250 administration fee under the following circumstances only.

International applicants whose study permit is denied by Immigration, Refugees, and Citizenship Canada (IRCC) may be eligible for a refund of their tuition deposit less a $250 administration fee.

Applicants must request a refund and forward a copy (PDF) of their IRCC denial letter to Freshdesk.

The study permit denial letter must be received by SAIT before the program start date as indicated in the letter of acceptance.

Notes:

  • Applicants who have missed the tuition payment and course registration deadlines will not qualify for a deposit refund.
  • If an applicant is granted an admission deferral and the study permit is denied, the tuition deposit will not be refunded and will be forfeited. If the student wishes to defer a second time, they must submit a new application to the program and pay a new tuition deposit.

Applicants who have been conditionally accepted and do not meet the minimum admission requirements by the transcript deadline - or have had their offer rescinded based on anticipated final grades may be eligible for a refund of their tuition deposit less the $250 administration fee.

Applicants must request a refund by submitting a ticket to Freshdesk.

Credit programs

Dates are critical in determining whether you receive a fees refund and how much you will get back.

The following refund procedure applies to students withdrawing from a program:

  1. If you cancel prior to the program's start date, you'll receive a full tuition refund excluding the non-refundable tuition deposit. You must provide the Office of the Registrar with a cancellation notice in writing or verbally before the first day of class. Note: The tuition deposit is only applicable to new students starting the first semester.
  2. If you cancel on the first day of classes and before the end of the add/drop period for the applicable semester fall, winter, spring, or summer you will receive a 50% tuition refund, excluding the ancillary fees and non-refundable tuition deposit. You must provide the Office of the Registrar with a cancellation notice in writing or verbally within this time frame.
  3. If you withdraw after the add/drop period, you will not receive a refund unless there are extenuating circumstances, agreed on by the Registrar or designate. You must complete a program withdrawal form and submit it to the Office of the Registrar. If there are extenuating circumstances, make sure you include a letter indicating the reason for your withdrawal and any supporting documents, such as a doctor's note.
  4. Credit balances, for students who are registered or plan to register in a future term, will be carried forward and applied as appropriate to that future term. Refundable balances will also be assessed at the end of the academic year for refunding.

Individual course cancellation and withdrawal

The following refund procedure applies to students withdrawing from a program.

  1. If you cancel between the course start date, and before the end of the add/drop period a credit will be applied to your account equal to the cost of the individual course. Refer to important dates to learn more about your courses add/drop period.
  2. Dropping the only course in your schedule is considered a program withdrawal. Please refer to the refund procedure above for students withdrawing from a program.
  3. If you withdraw after the add/drop period, you will not receive a refund. You must withdraw from the course before 70% of the course has been delivered to be assigned a ‘W’ grade. Refer to Grading and Progression procedure (AC.3.1.1) for more details.
  4. Credit balances, for students who are registered or plan to register in a future term, will be carried forward and applied as appropriate to that future term. Refundable balances will also be assessed at the end of the academic year for refunding.

Any student expelled from SAIT for any reason is not eligible for a refund. Students who withdraw before completing their program will not receive a SAITSA refund for any academic term fully or partially completed.

Apprenticeship programs

If you need to cancel your registration, log in to your MyTradesecrets account and select 'cancel'. If you are canceling after your class start date, contact the Office of the Registrar directly.

You'll be eligible for a refund if you cancel at least five business days prior to the class start date. All cancellations are subject to a $50 administrative fee.

To request a refund, contact the Office of the Registrar.

Refund payment process

Refunds can be requested by submitting a Freshdesk ticket:

  • under the option Please choose the type of inquiry, select Finance Inquiries
  • under the option Finance inquiries type, select Refund request /follow up from the drop-down menu.

Refunds can take up to eight weeks to process.

Service fees are non-refundable.

Any student suspended or expelled from SAIT for any reason, is not eligible for a refund.

Refunds by e-Transfer

Effective Jan. 22, 2021, most refunds for credit programs will be issued by email money transfer (e-Transfer) directly to the student.

Refunds will no longer be issued by cheque or to the original method of payment.

e-Transfers are a fast and convenient way to receive a payment within the security of your online or mobile banking service.

After your refund request has been processed, you'll receive an email to your preferred email address. This first email is to advise you a payment has been initiated by SAIT. The email will come from PayMyTuition.

Domestic students: You'll receive a second email to let you know when your payment is on the way. Once you receive the second email, you can expect a third email with the actual e-Transfer link from Interac within the next 24 hours.

International students: You'll receive a second email requesting your banking information.

If you're unsure what we have on file as your preferred email, you can find out by logging into mySAIT and selecting Personal Information on the mySAIT tab.

Follow the instructions in the email.

Domestic students will need a password to access the payment. You'll need to log in to mySAIT and look for the Refund Authorization ID — follow these steps.

  • After you receive the email from Interac, login to mySAIT
  • Click on the myStudent tab
  • Click on Finance information
  • Click on the link within the Collect Refund, Award, Bursary, or Emergency Funding section
  • The Refund Authorization ID is the password referenced in the Interac email

International students will need to click on the link in the email and enter their banking information to access the e-Transfer payment. Follow the instructions provided in the email from PayMyTuition. Refunds will be issued in Canadian dollars.

Up to eight email reminders will be sent to advise an e-Transfer payment is available. After the eighth email reminder, the payment will be canceled or reissued.

In the rare case where a refund exceeds $10,000 the refund will be distributed over multiple transfers in $10,000 increments. For example, if the total refund is $25,000, three e-Transfers will be issued over three 24-hour periods and each transfer will have a unique Refund Authorization ID.

Refunds for students with registered sponsors will continue to be issued directly to the registered sponsor by cheque.

Refunds for non-credit courses purchased through the  Centre for Continuing Education and Professional Studies online system will be processed to the original method of payment through that system.  

e-Transfer FAQ

  • After you receive the email from Interac, login to mySAIT
  • Click on the myStudent tab
  • Click on Finance information
  • Click on the link within the Collect Refund, Award, Bursary or Emergency Funding section
  • The Refund Authorization ID is the password referenced in the Interac email

If you’re an international student, you don't need a password.

If you’re unsure what we have on file as your preferred email address, you can find out by logging into mySAIT and selecting Personal Information on the mySAIT tab.

Domestic students: You'll receive email notifications from PayMyTuition and the actual e-Transfer payment email from Interac.

International students: You'll receive emails from PayMyTuition.

Student Indebtedness Policy

Students are indebted to SAIT when monies for fees, or any form of material or service, has not been paid to the Institute or when library books or equipment — of any kind — have not been returned.

Indebtedness to the Institute will result in:

  • Cancellation of registration
  • Inability to register in further programs and courses
  • Withholding of student's transcript and credential
  • Withholding of student loan funding
  • Withholding of any refunds — including SAIT Students' Association fee refund

SAIT may employ the services of a public collection agent to recover overdue amounts. 

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