Overview
Communication challenges show up everywhere at work, from everyday conversations and meetings to virtual collaboration, and difficult discussions. How you communicate directly affects relationships, results, and professional credibility.
Communicating Effectively is designed for working professionals who want to communicate more clearly and effectively in today’s diverse workplace. In this SAIT Micro-credential course, you'll explore the fundamentals of workplace communication, including verbal and non‑verbal techniques, active listening, and storytelling. You’ll also examine how communication shapes performance, collaboration, and inclusion across in‑person, remote, and hybrid environments.
The course emphasizes applied learning through exercises, discussion, and real‑world examples. You’ll practice engaging in meaningful conversations, delivering clear and purposeful messages, and navigating challenging or sensitive communication situations. You’ll also explore inclusive communication strategies, effective virtual meeting practices, and the evolving role of digital tools, social media, and AI in workplace communication.
By the end of this course, you’ll be able to design and deliver effective communications, build rapport and professional relationships, and adapt your communication style to support collaboration and engagement across modern workplaces.
This course is ideal if you:
- want to strengthen your professional credibility through stronger conversations and workplace interactions
- are a skilled trades or technical professional moving into coordination, planning, or people‑focused responsibilities
- work in an office role and want to communicate more clearly and professionally with colleagues, clients, or stakeholders
- bring leadership or management experience from another country and want to align with Canadian workplace communication expectations.
Upon successful completion of this course, you'll be able to:
- analyze the impact of effective communication on personal performance and organizational success in diverse workplace settings
- apply verbal and non-verbal communication techniques to engage in meaningful conversations and build professional relationships
- design and deliver effective communications
- adapt communication strategies to ensure clarity, collaboration, and engagement across in-person, remote, and hybrid teams.
To request a course outline, contact ConEdAdvising@sait.ca.
If you're certified by a professional association, this course may qualify for continuing professional development (CPD) hours to help maintain your certifications/designations. Please check with your association to confirm eligibility.
This course aligns closely with the business competencies outlined in Alberta Apprenticeship and Industry Training (AIT) Blue Seal Certificate framework and may support your application. Learn more about earning the Blue Seal using SAIT Continuing Education courses.
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Upcoming dates
Select an available section and add it to your cart. When you're ready, proceed to check out to sign into your student account and complete your registration.
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Registration closes seven days before the start date for on-campus, online scheduled, and blended courses, and one day before the start date for online self-paced courses.
After you've completed this course
Upon successful completion of this course, you'll be able to self-print a proof of completion document from your Continuing Education student account.
Micro-credential
SAIT Micro-credentials develop transferable skills aligned to current workplace needs and include competency-based testing. Earning a SAIT People Skills Micro-credential demonstrates to employers that you have the required competencies — combining knowledge, skills and behaviours — to contribute effectively and advance in your career. Learn more.
Students who complete this course with a final grade of A- (80%) or higher will earn the Micro-credential and receive a shareable digital badge that validates their achievement.
Costs
Textbook and reading list
Included in the purchase of this course, you’ll receive:
- Course content accessible online in Brightspace (D2L)
- Learning materials/hand-outs distributed in class (in-person delivery).
Technology
To be successful in this course, you’ll need:
- Access to your own computer or laptop with standard hardware/software requirements
- Internet access.
Note: Bringing your laptop to class is not required (in-person delivery).
Financial support
Financial opportunities are available to help pay for your course fees. Learn more about how to reduce your education or training costs with available awards, bursaries, loans and grants, including the Canada Alberta Productivity Grant.
Applicable certificates
This course applies to the following certificate programs:
- Certification type
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Certificate of Achievement
- Certification type
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Certificate of Completion
- Certification type
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Certificate of Completion
Train your team
Interested in group training opportunities for this course? Tell us about your organization's needs, and one of our training consultants will contact you within one business day.
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SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.
We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta.