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Overview
Modern businesses increasingly rely on professionals who can streamline workflows, optimize service delivery, and integrate enterprise systems using the Now Platform® — ServiceNow, Inc.’s globally recognized solution for enterprise service management and digital transformation. To meet growing demand for these skills, ServiceNow Foundations offers comprehensive, hands-on System Administrator training online, delivered by accredited instructors using official curriculum through SAIT’s Academic Partnership with ServiceNow.
You'll work in authentic IT Service Management (ITSM) environments through instructor-led live virtual sessions, supported by weekly drop-ins. Through interactive labs and curated video content, you’ll simulate enterprise conditions while building practical skills in Now Platform navigation, workflow automation, secure data management, and Information Technology Infrastructure Library (ITIL) principles.
As you develop these competencies, you'll apply them in a capstone consulting project — designing and presenting a complete enterprise workflow solution. This experience demonstrates your technical expertise and builds valuable consulting and presentation skills for your professional portfolio. Beyond technical training, you’ll gain career-focused support with interview coaching, resume guidance, and networking opportunities through industry guest speakers.
Upon completing all course assessments, including a simulated certification exam, you'll be prepared to pursue professional certification, positioning you for potential entry-level to mid-level roles in automation and IT service management.
This course is ideal if you:
- are transitioning into IT and need job-ready skills in enterprise technology and service management
- are a recent tech graduate looking to specialize in high-demand enterprise automation tools
- want to advance your IT career by mastering workflow automation and digital platforms
- are a product manager, project manager, or business analyst seeking to add Now Platform expertise to your skillset.
Coming soon
ServiceNow Foundations is a prerequisite course in two new certificate programs: ServiceNow Application Developer and ServiceNow Implementation Specialist. Visit our website this fall for enrollment details and course dates.
Our partners
SAIT is a ServiceNow Academic Partner, proud to deliver the ServiceNow Foundations course with ServiceNow, Inc. — a leading global cloud-based software company that offers solutions built to optimize how companies use technology to unlock productivity and deliver the best possible experiences for employees and customers. ServiceNow's products integrate seamlessly with both legacy and modern systems, making them ideal for supporting workflows across nearly every sector, including Education, Energy, Financial Services, Government, Healthcare, Manufacturing, and more.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries.
To succeed in this foundations-level technical course, you should have basic computer literacy, an interest in improving business processes, and curiosity about how digital tools support enterprise workflows. While prior experience in IT, customer service, administration, product or project management can be helpful, it's not required.
This course is designed for learners who bring natural curiosity about technology, attention to detail, and logical problem-solving skills. These qualities will position you well to master the course material and advance into specialized ServiceNow roles.
Upon successful completion of this course, you'll be able to:
- identify the industry application of ServiceNow to develop a career path in digital transformation
- navigate and apply core Now Platform features to meet organizational and user needs
- manage user roles and access controls to support secure system operations
- import, transform, and maintain data using forms, lists, and update sets
- create dashboards and reports using data visualization tools in ServiceNow
- apply Information Technology Infrastructure Library (ITIL)-aligned ITSM principles within the platform to solve operational challenges
- design and automate workflows using Flow Designer, Configuration Rules, and Decision Tables
- integrate external systems using Integration Hub to extend platform functionality
- collaborate with peers in a simulated work environment to apply knowledge gained during the course through a project presentation.
To request a course outline, contact ConEdAdvising@sait.ca.
Upon successful course completion, you’ll receive a ServiceNow exam voucher — valid for one year — that allows you to take the ServiceNow Certified System Administrator (CSA) mainline certification exam, which is administered and proctored by ServiceNow.
Passing the CSA exam earns you the ServiceNow Certified System Administrator credential, downloadable certificate, and a shareable digital badge via Credly. You'll maintain certification through periodic non-proctored Delta Maintenance Exams.
Note that CSA certification provides the foundation for advanced ServiceNow training and specialized roles. CSA is required for the ServiceNow Application Developer certification. It is not required for the ServiceNow Certified Implementation Specialist certification but is recommended.
Learn more about ServiceNow certifications.
Upcoming dates
Select an available section and add it to your cart. When you're ready, proceed to check out to sign into your student account and complete your registration.
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Registration for this course closes seven days prior to the start date.
After you've completed this course
Upon successful completion of this course, you'll be able to self-print a proof of completion document from your Continuing Education student account.
Costs
Textbooks and supplies
Included in the purchase of this course, you’ll receive:
- A ServiceNow account to access the ServiceNow learning platform, online learning materials, an e-book and a personal development instance (similar to a practice sandbox)
- Certification Exam preparation and practice assessments
- Access to the SAIT Brightspace (D2L) course shell with supplementary learning materials
- A digital exam voucher to take the CSA certification exam
Note: You’ll retain access to the ServiceNow learning platform and your personal development instance for 12 months after completing the course, providing continued support for certification prep, portfolio building, and advancing your skills as you launch your ServiceNow career.
Technology
To be successful in this course, you’ll need:
- Access to your own computer or laptop with standard hardware/software requirements
- Functional webcam and microphone
- Internet access
Financial support
Financial opportunities are available to help pay for your course fees. Learn more about how to reduce your education or training costs with available awards, bursaries, loans and grants including the Canada Alberta Job Grant.
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Train your team
Interested in group training opportunities for this course? Tell us about your organization's needs, and one of our training consultants will contact you within one business day.
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SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.
We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta.