Overview
Workplace problems are rarely straightforward. They often involve competing priorities, incomplete information, time pressure, and multiple stakeholders. Problem Solving and Decision Making helps you approach these challenges with structure, clarity, and sound judgment.
This SAIT Micro-credential course is designed for professionals who regularly face complex workplace issues and need effective ways to define problems, evaluate options, and make responsible decisions. You’ll explore a range of proven problem‑solving and decision‑making frameworks used in organizational settings, including approaches for urgent, ambiguous, and strategic situations.
The course emphasizes applied learning through hands‑on exercises, case‑based activities, and real‑world examples. You’ll examine your own problem‑solving style, practice working with others to address challenges, and apply tools such as Cynefin, the Eisenhower Matrix, Six Thinking Hats, A3 problem‑solving, and the OODA Loop. Ethical reasoning and critical thinking are integrated throughout, helping you consider impacts, risks, and consequences when making decisions.
By the end of this course, you’ll be able to analyze workplace problems, select and apply appropriate frameworks, and adapt decision‑making approaches to different contexts, team dynamics, and organizational needs.
This course is ideal if you:
- want practical tools to improve how you approach problems, collaborate with others, and make ethical, well‑reasoned decisions
- work in an office or professional role and are expected to address complex issues, weigh options, and support sound decisions
- are a skilled trades or technical professional taking on planning, coordination, or problem‑solving responsibilities
- bring professional or leadership experience from another country and want to strengthen decision‑making skills in a Canadian workplace context.
Upon successful completion of this course, you'll be able to:
- apply structured frameworks to define and analyze problems
- evaluate personal and collaborative problem-solving styles and approaches
- apply appropriate problem-solving models to workplace challenges
- assess ethical considerations in problem-solving and decision-making processes
- evaluate decision-making models and techniques for various organizational contexts
- tailor and adapt problem-solving and decision-making tools for team dynamics and situational needs.
To request a course outline, contact ConEdAdvising@sait.ca.
If you're certified by a professional association, this course may qualify for continuing professional development (CPD) hours to help maintain your certifications/designations. Please check with your association to confirm eligibility.
This course aligns closely with the business competencies outlined in Alberta Apprenticeship and Industry Training (AIT) Blue Seal Certificate framework and may support your application. Learn more about earning the Blue Seal using SAIT Continuing Education courses.
SAIT Continuing Education has been my secret weapon. I’ve completed 14 courses, including the Project Management Certificate, and nearly all were life-changing. Real tools fixed career chaos and upgraded me, with flexible pacing that didn’t devour my life.
Wayne Green
Upcoming dates
Select an available section and add it to your cart. When you're ready, proceed to check out to sign into your student account and complete your registration.
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Registration closes seven days before the start date for on-campus, online scheduled, and blended courses, and one day before the start date for online self-paced courses.
After you've completed this course
Upon successful completion of this course, you'll be able to self-print a proof of completion document from your Continuing Education student account.
Micro-credential
SAIT Micro-credentials develop transferable skills aligned to current workplace needs and include competency-based testing. Earning a SAIT People Skills Micro-credential demonstrates to employers that you have the required competencies — combining knowledge, skills and behaviours — to contribute effectively and advance in your career. Learn more.
Students who complete this course with a final grade of A- (80%) or higher will earn the Micro-credential and receive a shareable digital badge that validates their achievement.
Costs
Textbook and reading list
Included in the purchase of this course, you'll receive:
- Course content accessible online in Brightspace (D2L)
- Learning materials/hand-outs distributed in class (in-person delivery).
Technology
To be successful in this course, you’ll need:
- Access to your own computer or laptop with standard hardware/software requirements
- Internet access.
Note: Bringing your laptop to class is not required (in-person delivery).
Financial support
Financial opportunities are available to help pay for your course fees. Learn more about how to reduce your education or training costs with available awards, bursaries, loans and grants, including the Canada Alberta Productivity Grant.
Applicable certificates
This course applies to the following certificate programs:
- Certification type
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Certificate of Achievement
Train your team
Interested in group training opportunities for this course? Tell us about your organization's needs, and one of our training consultants will contact you within one business day.
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SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.
We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta.