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Overview
Workplace conflict is inevitable, but how you handle it shapes your success as a leader. Gain the skills to turn challenges into opportunities for growth and collaboration.
Explore the dynamics of conflict by analyzing its causes, uncovering personal beliefs, and evaluating effective resolution strategies. Through discussions and practical exercises, learn how stress and emotions influence conflict, identify personal triggers, and develop resilience to lead under pressure. Understand how diversity impacts conflict and practice communication strategies like active listening and collaborative tone setting to strengthen relationships.
Apply a five-step interest-based conflict resolution model to navigate disputes productively. By the end, create a personalized Conflict Action Plan with actionable strategies to handle future challenges with confidence.
This course is ideal if you:
- are stepping into a leadership role and want to build confidence in managing workplace conflict
- want to manage stress and transform conflicts into collaboration
- aim to enhance your communication and conflict resolution strategies for a healthier, more productive workplace.
- For an optimal learning experience, it is highly recommended completing the following courses first:
- Any industry-related experience you already have will be beneficial.
Upon successful completion of this course, you’ll be able to:
- analyze conflict and the types, styles and beliefs around conflict
- examine stress and emotions to recognize triggers and contributing factors
- assess and implement personal and team-based strategies to manage stress and express emotions in healthy ways
- assess behaviour to reduce conflict and increase collaboration
- apply the five-step interest-based conflict management model to aid in productive workplace conflicts.
To request a course outline, contact Continuing Education Advising.
Upcoming dates
Select an available section and add it to your cart. When you're ready, proceed to check out to sign into your student account and complete your registration.
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Registration for this course closes two days prior to the start date.
After you've completed this course
Upon successful completion of this non-credit course, you’ll receive an electronic copy of your official transcript. You’ll also be able to self-print a proof of completion document from your Continuing Education student account.
Costs
Textbook and reading list
All required course materials are included in your tuition fees.
Technology
To be successful in this course, you’ll need:
- Access to your own computer or laptop with standard hardware/software requirements
- Internet access
Note: In-person sessions do not require you to bring a laptop or tablet to class.
Financial support
Financial opportunities are available to help pay for your course fees. Learn more about how to reduce your education or training costs with available awards, bursaries, loans and grants including the Canada Alberta Job Grant.
Applicable certificates
This course applies to the following certificate programs:
- Certification type
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Certificate of Completion
Train your team
Interested in group training opportunities for this course? Tell us about your organization's needs, and one of our training consultants will contact you within one business day.
Oki, Âba wathtech, Danit'ada, Tawnshi, Hello.
SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.
We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta.