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Overview
Do you feel you could communicate better in the workplace, especially now that you're tasked with leading teams? Learn with us the secret sauce to fostering trust, collaboration and psychological safety.
Part of our Emerging Leaders Certificate of Completion, this course builds on the foundation established in LDSH 041 - Leading Self and LDSH 042 - Leading Mindset. It further advances your leadership development by refining the communication skills to effectively navigate, facilitate and support meaningful workplace conversations.
Gain practical strategies to handle diverse workplace situations with confidence and clarity. Through discussions, interactive exercises, and peer collaboration, explore body language, cultural diversity, and conversational dynamics. Strengthen your assertiveness and learn techniques to deliver coaching and feedback with authenticity and purpose.
By the end, you’ll have the communication skills and leadership presence to inspire, motivate, and guide teams effectively.
This course is ideal if you:
- are stepping into your first leadership role and want a solid foundation in communication
- want to navigate workplace conversations with confidence and clarity while adapting to different situations
- aim to foster a culture of trust, feedback and psychological safety in your organization.
- For an optimal learning experience, it is highly recommended to complete the following courses first:
- Any industry-related experience you already have will be beneficial.
Upon successful completion of this course, you’ll be able to:
- analyze the factors that influence workplace conversations and their impacts
- develop techniques to navigate workplace conversations with confidence
- apply key tactics of productive conversations to communicate effectively in the workplace
- demonstrate how to effectively facilitate conversations
- support productive conversations with trust and assertiveness
- apply coaching and feedback approaches with confidence.
To request a course outline, contact Continuing Education Advising.
Upcoming dates
Select an available section and add it to your cart. When you're ready, proceed to check out to sign into your student account and complete your registration.
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Registration for this course closes two days prior to the start date.
After you've completed this course
Upon successful completion of this non-credit course, you’ll receive an electronic copy of your official transcript. You’ll also be able to self-print a proof of completion document from your Continuing Education student account.
Costs
Textbook and reading list
All required course materials are included in your tuition fees.
Technology
To be successful in this course, you’ll need:
- Access to your own computer or laptop with standard hardware/software requirements
- Internet access
Note: In-person sessions do not require you to bring a laptop or tablet to class.
Financial support
Financial opportunities are available to help pay for your course fees. Learn more about how to reduce your education or training costs with available awards, bursaries, loans and grants including the Canada Alberta Job Grant.
Applicable certificates
This course applies to the following certificate programs:
- Certification type
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Certificate of Completion
Train your team
Interested in group training opportunities for this course? Tell us about your organization's needs, and one of our training consultants will contact you within one business day.
Oki, Âba wathtech, Danit'ada, Tawnshi, Hello.
SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.
We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta.