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Overview
Gain the Customer Success Manager (CSM) skills to tackle real-world challenges and make strategic decisions that drive success for your current or future employer.
Customer Success (CS) managers and professionals play a vital role in driving business strategy and a customer-centric mindset. They advocate for customers’ business goals, manage customer accounts, design and operationalize customer experiences and interpret customer data. Their skills are sought-after by various industries, particularly in technology hubs.
Designed for early to mid-career professionals, this boot camp course builds on your unique life and work experience. You’ll get a balanced blend of industry-informed theoretical knowledge and hands-on assignments on the complexities of customer relationship management, understanding the customer journey, and strategically influencing customer outcomes.
Our experienced CSM leaders and instructors will share their passion and drive for success, helping you gain valuable industry perspectives and mentorship. As your final capstone project, you'll apply industry best practices, strategies, and the tools and technologies you’ve learned to a local case study or by solving a current customer problem from your organization.
You must be a minimum of 18 years of age at the time you start this course.
Upon successful completion of this course, you’ll be able to:
- identify business goals and support customers toward the best outcomes for their business goals
- build essential customer success collateral like renewal and quarterly business review (QBR) decks, success plans and health scores for a personal customer-success portfolio
- provide a seamless customer experience from onboarding to renewal and beyond that increases customer retention and decreases churn
- build rapport with customers through engaging and informative presentations that deliver value
- measure and analyze customer data to enhance the customer experience and advocate for the customer's needs.
This is an immersive course. Be prepared to dedicate a minimum of four to five hours per week of study outside of class time.
Customer success manager (CSM) and co-founder of Yellow Room, Al Renner illuminates the critical role customer success plays in companies across diverse industries, surpassing the confines of the tech sector.
Upcoming dates
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Registration for this course closes two days prior to the start date.
After you've completed this course
Upon successful completion of this non-credit course, you’ll receive an electronic copy of your official transcript. You’ll also be able to self-print a proof of completion document from your Continuing Education student account.
Micro-Credential
Aligned to current industry standards, SAIT’s micro-credentials develop practical, real-world skills and include competency-based testing. Earning a SAIT micro-credential demonstrates to employers you have the required competencies — both skills and knowledge — to get the job done.
Students who successfully complete this course with a final grade of A- (80%) or higher will earn a micro-credential and receive a shareable digital badge.
Bootcamp
SAIT’s Digital Transformation Bootcamps provide intensive, hands-on experience to develop a wide range of in-demand and employable skills. These programs recreate real-world environments, giving you the opportunity to work with a team while building a unique digital portfolio.
Designed for the early to mid-career professional, bootcamps build on your existing experience, helping you reskill or upskill to transition your career — or supercharge the path you’re already on.
The perks
- Designed by industry experts and focused on the skills and mindsets that enhance employability
- Globally informed, locally driven — our programs are continually evolving to ensure the skills you learn are relevant here and now
- Personalized, hands-on learning designed to amplify learners’ existing expertise
- Networking opportunities with employers and industry partners
- Mentoring and career support that extends beyond the bootcamp
- Develop a unique digital skills portfolio to showcase your skills
Costs
Textbook and reading list
You are required to purchase reading materials for this course. Visit SAIT’s Bookstore's website to purchase the following.
- McCullough, W. (2021). The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company: Lioncrest Publishing. ISBN-10: 1544516606, ISBN-13: 978-1544516608.
Technology
To be successful in this course, you’ll need:
- Access to your own computer or laptop with standard hardware/software requirements.
- Internet access
A functional webcam and microphone are recommended to allow for a more collaborative learning experience.
Financial support
Financial opportunities are available to help pay for your course fees. Learn more about how to reduce your education or training costs with available awards, bursaries, loans and grants including the Canada Alberta Job Grant.
Applicable certificates
This course applies to the following certificate programs:
- Certification type
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Certificate of Achievement
Train your team
Interested in group training opportunities for this course? Tell us about your organization's needs, and one of our training consultants will contact you within one business day.
Oki, Âba wathtech, Danit'ada, Tawnshi, Hello.
SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.
We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta.