Applied Customer Success Management

New Program!

Credential:: Micro-Credential
Program length:: 12 weeks
Location:: Online
International applicants:: Not Accepted
Faculty:: Centre for Continuing Education and Professional Studies

Credit credentials

A credit credential includes courses with post-secondary credit applied.

These credits will be used towards your specific program and may be accepted towards a credential at SAIT or a different post-secondary institution.

The credit credentials include a bachelor's degree, applied degree, diploma, certificate and post-diploma certificate.

Bachelor Degree

SAIT has bachelor's degree programs in business, construction, and hospitality and tourism management.

Bachelor's degrees are generally four-year programs, but you have up to 10 academic years to complete your courses.

Applied Degree

SAIT's full-time applied degree programs involve one year of study through classes and lab work followed by one year of directed studies in a workplace setting. This builds on the completion of a recognized two-year diploma, which you must have to be admitted to an applied degree program.

You then have seven academic years to finish your applied degree, starting from the day you begin the first course in that program.

Diploma

At SAIT, over 40 full-time diploma programs cover a broad range of areas, from aircraft maintenance to travel and tourism.

Most diploma programs are completed in two years, though you can take up to seven academic years to complete the requirements.

Certificate

SAIT has several certificate programs in the sciences, health and trades.

These programs provide the essential skills to start a career but are shorter in length than SAIT's diploma programs - usually a year or less. However, you have up to five years to complete your program.

Post-Diploma Certificate

These programs build on skills developed through a diploma or degree program and combine classroom instruction with a workplace practicum.

They are often completed in a year or less.

Journeyperson

A certified journeyperson is recognized as a qualified and skilled person in a trade and is entitled to the wages and benefits associated with that trade. You must complete all apprenticeship periods and pass the exams to earn a journeyperson designation.

Non-credit credentials

A non-credit credential comprises courses and programs designed for professional or personal development.

Because these do not have post-secondary credits attached, they cannot be used towards any of the credentials above. We also cannot guarantee an external institute will accept these courses or credentials for transfer credit.

SAIT's non-credit certificates of achievement and completion are offered through Continuing Education and Professional Studies.

Certificate of Achievement

Certificates of achievement recognize the completion of a program that includes a formal evaluation of performance and a minimum of 144 (required and elective) course hours.

Certificates of achievement typically develop broader, complex skill sets. As of July 1, 2022, you have up to three years to complete the certificate. If you began these programs before July 1, 2022, you still have five calendar years to complete the program from when you began the first course.

Certificate of Completion

Certificates of completion recognize the completion of a program that includes a formal evaluation of performance and a minimum of 30 to a maximum of 143 course hours.

These certificates are shorter in duration than certificates of achievement and offer a focused education program. As of July 1, 2022, you have up to three years to complete the certificate. If you began before July 1, 2022, you will have five calendar years to complete the program from when you began the first course.

Professional Certificate

Program certificates recognize completion of a program that includes the formal evaluation of performance, and that is a minimum of one year in length.

These certificates have program-specific admission requirements.

Micro-credential

A micro-credential recognizes the completion of a non-credit course that includes a formal performance evaluation and verifies you have demonstrated specific competencies.

Micro-credentials focus on the mastery of specific skills. You receive a digital, shareable badge upon completing a SAIT micro-credential (SAITMicro).

Overview

Customer success is a high-growth and high-demand field. This bootcamp program is designed for learners with strong business skills, customer service, or technical acumen who want to advance their skills.

Over 12 weeks, this immersive, hands-on professional program will empower you to develop and expand your skills in customer relationship management, understanding the customer journey and influencing customer outcomes.

Graduates of the program will clearly understand customer success strategy, best business practices and focused expertise that enhances employability.

We’ll support your career growth by connecting you with relevant employment opportunities, portfolio creation and networking through industry events and projects.

Join us and our experienced professionals as you develop your skills to meet the increasing demand for individuals who understand customer success in Alberta’s emerging technology-driven economy.

You’ll have the opportunity to apply your learnings through a capstone project, giving you the foundational skills needed to start your career path in customer success.

What you’ll learn

Upon completing this immersive bootcamp, you’ll know how to:

support customers in identifying business goals and best outcomes
build-essential customer success collateral, such as renewal and QBR decks, success plans and health scores for a personal customer-success portfolio
provide a seamless customer experience — from onboarding to renewal and beyond — that increases customer retention and decreases churn
build rapport with customers through engaging and informative presentations that deliver value
measure and analyze customer data to enhance the customer experience and advocate for the customer's needs.

On the latest episode of The Best Careers You Never Knew Existed, customer success manager (CSM) and co-founder of Yellow Room, Al Renner illuminates the critical role customer success plays in companies across diverse industries, surpassing the confines of the tech sector.

Listen now

This bootcamp will help you develop the following skills:

Technical:

CSM tools and skills
customer persona mapping
customer journey mapping
measure time to first value
identify customers' business goals
upselling, cross-selling, down-selling, solution-selling vs. product-selling.
customer retention and expansion
best practices for improving a customer’s net promoter score (NPS), customer effect score (CES) and customer satisfaction score (CSAT)
managing escalations

Business:

customer support
providing a seamless and enhanced customer experience
managing customer retention
building customer success collateral
customer data analysis

Essential:

Lumina assessment
run effective and engaging meetings
utilize storytelling and presentation skills to deliver customer value and gain buy-in

This program is eligible for a mico-credential.

Learn more about SAITMicro >

Career support

Becoming a customer service success manager is an attainable goal.

Our career services team provides support for those looking for work to help you find a job, interview and position yourself as a key team member.

We’ll provide:

awareness of potential roles and opportunities and additional skills needed to pursue other complementary/specialized roles
strategies and tactics to search for and connect with relevant employment opportunities.
resume writing, interviewing, and personal branding
creation of a unique digital portfolio of work demonstrating skills in program competencies
networking through guest speakers, panel discussions, industry events and industry projects
opportunities to connect with local organizations with mature UX practices and local experts with experience in the field.

Our Talent and Career Specialists team will work with you to find the right program and help you through the application process.

To begin, connect with us, and an advisor will contact you within the next business day.

Registration requirements

This program is best suited to applicants who are:

collaborative, creative and dynamic
familiar with marketing principles
knowledgeable in business, customer service or technical industries
mid-career professionals looking to pivot, upskill and focus on pursuing opportunities or developing capability in this field
small business owners, entrepreneurs or marketing professionals
curious problem-solvers interested in building value-oriented customer relationships.

Transfer agreements

At SAIT, we evaluate post-secondary credit you have previously earned and apply it to your SAIT credential. Explore our formal transfer agreements available for this program.

We can evaluate your prior education, even if we don't have a formal agreement in place.

Submit a transfer credit application

There are no formal transfer agreements currently in place for this program.

Transfer options for graduates

Build on the knowledge you’ve learned at SAIT. The opportunity to advance your education at an accredited post-secondary institution may be available.

🔗 Visit Transfer Alberta for a full list of transfer opportunities within the province.

Available Intakes

Spring 2024

Start dates: May 4, 2024
Enrolment deadline: May 2, 2024

Costs

Tuition and fees

The Applied Customer Success Management Bootcamp course fee is $2,695.

Funding may be available to SAIT alumni or students with financial barriers. Please contact conedadvising@sait.ca to learn more about funding options.

Fees

Your fees are calculated based on the number of course credits you take per semester (approximately 16 weeks of study). In most cases, your fee is determined based on whether you're taking more or less than nine (9) course credits (more than nine credits in a semester are considered full-time studies.)

Fees are adjusted for programs with start dates outside the typical 15-week program.

2024/25 fees per semester

Fees are subject to change without notice.

A breakdown of mandatory fees based on whether you are taking less than or more than nine credits per semester
SAIT fees	Less than 9 credits/semester	9 or more credits/semester
Campus athletic and recreation fee: supports the provision of recreation and fitness facilities, movement classes, wellness programs, events, intermural activities, varsity sports programs, and a variety of initiatives offered throughout the academic year. Exemptions to recreation fees are made in some circumstances.	$51.50	$103
Student support fee: supports services and resources to help you succeed throughout your academic career, including Career Advancement Services and Student Development and Counselling.	$53.75	$107.50
Student technology fee: supports improvements to cybersecurity to protect student and institutional information, access to learning material outside the classroom, and technology to enhance your experience.	$53.75	$107.50
UPass: provides you with unlimited access to Calgary Transit. Additional eligibility requirements apply to obtain a UPass.	n/a	$165
Saitsa fees
Saitsa fee: supports the student-led, non-profit organization representing students. Fees support the operation of various student services, activities, and programming. Saitsa fees are paid per credit to a maximum amount of $146 per semester.	$16.23/credit	$146 maximum
Health and dental plan: provides access to thousands of dollars in coverage for prescription medication, dental treatments, paramedical services, and multiple other benefits. Health and dental fees are charged per semester to an annual maximum amount of $172 for health and $158 for dental. Find more details at saitsa.com/benefits. In most cases, your fees are quoted based on paying for a full year of health and dental coverage. International students are charged these fees regardless of course load. Domestic students with existing health and dental coverage may opt-out.	n/a	$91 for health $84 for dental

Delivery

This program is offered part-time evenings and weekends — allowing you to continue your job search or learn while working.

Classes run on Tuesday evening, Thursday evening, every other Wednesday evening and Saturday morning.

There will be about 4 – 6 hours per week of self-learning, combined with 8 hours of in-class theory and hands-on project work.
We will work with you to help you understand your strengths and areas for growth.
This program will be a combination of online instructor-led learning and self-directed learning.

Information sessions

Prepare for a strong start in your chosen program or get the details you need to decide your future path.

Our expert staff and faculty are ready to answer your questions and provide information about the following:

What sets SAIT apart
An introduction to the program and area of study
Admission requirements
Future career paths
Information on the earning potential and graduate employment rates.

Contact us

Continuing Education and Professional Studies

Phone: 1.888.284.7051
Email: ConEdadvising@sait.ca

a view of the moutains and stream in between

Oki, Âba wathtech, Danit'ada, Tawnshi, Hello.

SAIT is located on the traditional territories of the Niitsitapi (Blackfoot) and the people of Treaty 7 which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Îyârhe Nakoda of Bearspaw, Chiniki and Goodstoney.

We are situated in an area the Blackfoot tribes traditionally called Moh’kinsstis, where the Bow River meets the Elbow River. We now call it the city of Calgary, which is also home to the Métis Nation of Alberta, Region 3.

Visit Natoysopoyiis Resource Centre

Applied Customer Success Management

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